Operations Specialist

As an Operations Specialist – In-Store, you’ll play a pivotal role in driving retail excellence across local markets and channels. You’ll be the go-to expert for retail support, training, and process guidance—ensuring every store meets productivity and compliance goals while delivering a seamless customer experience.

• Ensure all objective submissions meet standardized compliance and capacity management requirements.
• Collaborate with retail management to review promotions before release, ensuring alignment and readiness.
• Audit content locker submissions for consistency and compliance with brand standards.
• Support local geography requests and provide training to maintain standardized processes.
• Analyze and review dashboards with retail teams prior to releasing new or discontinued items.
• Manage promotional dashboards daily, including submission and escalation of retail requests.
• Accurately complete territory changes by established deadlines.
• Provide responsive support to supervisor requests and contribute to cross-functional initiatives.
• Identify inefficiencies in retail systems and lead efforts to improve processes.
• Maintain and enforce published retail system procedures to ensure operational consistency.

Education & Experience

• High School Diploma or GED required.
• Minimum of 3 years of experience in marketing, retail operations, or reporting.

Technical Skills

• Proficiency in Retail iQ report functions.
• Familiarity with NARS reporting tools and workflows.
• Working knowledge of MDM system functions.

Core Competencies

• Strong analytical and comprehension skills.
• Sound judgment and decision-making abilities.
• Ability to work independently with minimal supervision.
• Excellent time management and organizational skills.

Physical Requirements

• Ability to see and perceive color accurately.
• Strong listening and communication skills.

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