Operations Shift Leader - D Shift

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.

Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®.

We are seeking a Operations Shift Leader for our First Quality Retail Services facility located in Lewistown, PA.  This position will be responsible to lead all production team members on crew (and all plant team members on off hours, nights and weekends) and manage company assets to safely maximize production of excellent quality product.

Primary responsibilities include:

• Follows and ensures accountability for all safety rules and policies and drives a culture of personal responsibility and keeping each other safe
• Follows and ensures accountability for all necessary GMP, FDA, and ISO regulations
• Monitors workflow and coordinates production with appropriate departments
• Plans production schedules to ensure maximum utilization of equipment and team members
• Performs other duties as necessary when directed to do so

Communication/Collaboration Responsibilities

• Participates in Daily Operations Meetings (DOM)
• Ensures proper communications and plans to shift support and crews
• Verifies communication of process changes and quality procedure/specification changes
• Submits work requests to correct issues that can be resolved by Support Teams

Safety Leadership

• Demonstrates and verifies 100% compliance of safety best practices with team members (PPE, LOTO, cleaning, no jewelry, loose fitting clothing, etc.)    
• Assures personal participation and team verification for 100% compliance of:
  • Monthly – Safety Committee Meeting attendance
  • Quarterly –safety observations, safety training in the LMS, safety audits, & crew emergency response meetings
  • As needed – safety incident reporting & related follow up action items

People Leadership - lead authentically with a passion and capability to transparently engage, motivate, and move people toward the achievement of our desired state

Lead Self

• Understands and models the values and culture of the company
• Knows oneself and understands leadership impact
• Models’ transparency and learns from mistakes
• Courageously aligns words and actions
• Serves as a positive team player that works to find solutions and builds team morale
• Leads shift as if it were their own business, while setting up the next shift for success
• Participates in monthly development meeting with Production Manager
• Owns and participates in self-development opportunities

Lead Others

• Leads, coaches and mentors all direct team members and indirect support teams to achieve goals and successful execution of the production plan on the shift
• Helps select and develop great teams
• Coaches, listens, and engages in direct dialogue
• Empowers others and models accountability
• Builds trusting and caring relationships with all team members
• Leads cross-company teamwork and collaboration
• Drives execution on completion of tasks
• Shows presence and participation when possible in the event a line goes down or equipment fails
• Completes on time, well-written reviews
• Provides continuous feedback to team members
• Partners with Production Manager and Technical Trainer to schedule and support skills training and individual development of team members
• Evaluates/verifies technical skills of team members to identify skill gaps and training needs; offering guidance and coaching to team members   

• Lead Forward

• Inspires others and is optimistic about the future
• Thinks critically and acts strategically
• Evaluates team member work assignments & optimize where necessary
• Champions change to grow the business

Business Management & Administrative Responsibilities

Asset and Product Management

• Verifies all production specifications and packaging requirements
• Manages events per protocols
• Leads a robust asset management and housekeeping program that shows respects for the incoming shift by ensuring the necessary cleaning best practices are planned and completed (general housekeeping, area blitz cleaning, down-to-do cleaning, hot spot cleaning, etc.)
• Follows escalation plans to prevent poor performance/high scrap and verify support teams are being contacted and verify flow of escalation plan with support teams

Time Management & Administration

• Utilizes & maintains Outlook calendar to organize individual’s schedule, meetings, and events
• Achieves > 90% completion of standard work tasks.
• Completes production orders and efficiency reports for machine lines
• Audits changeovers for line clearance completion verification
• Provides support for MES and SAP  
• Provides support for print codes

The ideal candidate should possess the following:

• Minimum of two years of college courses (preferred)
• Minimum of one to two years of experience in a leadership capacity
• Advanced knowledge of all processes and equipment
• Standard knowledge of forklift operation
• Excellent oral and written communication skills, computer skills, reasoning, and mathematical skills.
• Strong analytical and problem-solving skills
• Must be able to work in a fast-paced environment
• Experience with Microsoft Office (specifically Outlook & Excel)

What We Offer You

We believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will receive:

• Competitive base salary and bonus opportunities
• Paid time off (three-week minimum)
• Medical, dental and vision starting day one
• 401(k) with employer match
• Paid parental leave
• Child and family care assistance (dependent care FSA with employer match up to $2500)
• Bundle of joy benefit (year's worth of free diapers to all team members with a new baby)
• Tuition assistance
• Wellness program with savings of up to $4,000 per year on insurance premiums
• ...and more!

First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations.  As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.

First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.