Operations Performance Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

 

Enterprise Job Description:

This job is responsible for driving operational support across multiple locations/site. Key responsibilities include influencing site leadership to achieve and exceed key operating metrics, ensure rigorous reporting & inspection routines resulting in consistent operational execution. Job expectations include leading key initiatives, translate strategy into real-time operational deployments and proactively identify/respond to risk issues, make balanced decisions across people, process and technology. Incumbent may have staffing responsibility and engaged in performance management activities.

Enterprise Responsibilities:

• Leverages data, analysis and reporting to proactively identify performance trends and enablement opportunities
• Demonstrates strong leadership and communication skills, and influences with impact across the organization
• Coaches team managers, effectively and gains followership through influence to drive positive results
• Develops leaders through influence
• Balances multiple needs, requests and goals
• Works in a fast paced environment with several competing priorities

LOB Specific Information:

This job is responsible for driving operational support across the Claims organization. The Operations Performance Manager will provide operational, strategic, and business support to senior leadership, enabling efficient decision-making, streamlined processes, and effective program execution. This role is responsible for coordinating cross-functional initiatives, overseeing business operations, supporting executive communications, managing key deliverables, and ensuring operational excellence across the organization. The ideal candidate is proactive, highly organized, detail-oriented, and capable of driving results in a fast-paced environment.

LOB Responsibilities:

• Support business executive with presentations and communication materials
• Coordinate meetings, agendas, follow-ups, and action tracking
• Work with site leaders to ensure alignment and timely delivery of initiatives
• Balance multiple needs, requests and goals
• Work in a fast paced environment with several competing priorities
• Provide oversight and/or support to administrative functions
• Collaborate with Site Leads to evaluate current processes and develop strategies to implement changes and improvements
• Strong leadership and communication skills, able to influence with impact across the organization.
• Create executive level presentations, synthesizing relevant data from various sources into cohesive, well-organized stories
• Demonstrates strong leadership and communication skills, and influences with impact across the organization

Required Qualifications:

• Minimum 2 years current Claims experience
• Minimum 2 years operations management
• A thorough knowledge of enterprise product/channel or front/back-office operations
• Exceptional written and verbal communications skills sufficient to professional interact effectively with all levels of management
• Comfortable with multi-tasking and prioritization
• Able to work in an independently in a fast-paced environment, while working cohesively in a team setting
• Excellent time management skills; responsible for day-to-day resolution of complex problems, including research
• Ability to lead complex projects and continually utilize independent judgment
• Ability to engage with Clients as needed in response to cross channel escalations
• Must be a self-starter who demonstrates a high level of initiative with the ability to coordinate projects such as associate training, communication plans, process, and performance improvement efforts
• Ability to plan and facilitate meetings, prepare materials.
• Proficient Microsoft Office skills (PowerPoint and Excel)      

Desired Qualifications:

• 3+ years current Claims Experience
• 3+ years operations management experience
• SharePoint experience
• Ability to coach and develop others
• Strong analytical skills and experience with data management reporting
• Reporting/Analysis experience
• Project experience
• Risk/Control experience

Skills:

• Collaboration
• Customer and Client Focus
• Data Mining
• Performance Management
• Process Performance Measurement
• Decision Making
• Innovative Thinking
• Process Management
• Process Performance Management
• Written Communications
• Attention to Detail
• Coaching
• Customer Service Management
• Influence
• Recruiting

*** Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - RI - Lincoln - 670 George Washington Hwy (RI1541)

Pay and benefits information

Pay range

$69,600.00 - $108,200.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.