Operations Manager - TAO Restaurant Los Angeles
Tao Group HospitalityTao Group Hospitality offers competitive benefits for all full-time team members such as:
Medical, Dental, and Vision Coverage
401(k) Retirement Program with Employer Match
Life and Disability Insurance Plans
Ancillary Insurance Plans
Employee Assistance Program
Fertility & Family Forming Support and Resources
Pet Insurance
Employee Discounts
TAO Savings Marketplace
Time off and much more!
The Operations Manager is responsible for overseeing all aspects of the venue, including staff management, fiscal oversight, reporting, sales goals, and inter-office communications while upholding company policies and procedures at all times. This role supports recruiting, interviewing, hiring, training, and evaluating team members, as well as developing and motivating staff to meet performance standards. The Operations Manager also serves as a point of contact for patrons, addressing questions and resolving complaints, and ensures the venue inside and out meets standards of cleanliness, compliance, and overall appearance.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
Continually strive to develop staff in all areas of managerial and professional growth
Assist with recruitment and training of staff (including training, development, testing, and coaching)
Assist in creating sales goals
Build and promote teamwork through proactive interaction
Accommodate and anticipate guests’ needs
Accurately forecast staffing requirements to ensure optimal customer service
Ensure all service standards meet Tao Group Hospitality guidelines
Ensure private events, catering, and banquets are successfully executed
Control cash and other receipts by adhering to cash-handling procedures
Prepare all required paperwork, including forms, reports, and schedules
Ensure all equipment is kept clean and in excellent working condition through personal inspection and adherence to the venue’s preventative maintenance programs
Ensure all products are received in accordance with the venue’s receiving policies and procedures
Assist with and conduct conflict resolution, corrective actions, and coaching
Oversee and ensure employee performance appraisals are completed in a timely manner
Fully understand and comply with all federal, state, county, and municipal regulations pertaining to health, safety, and labor requirements
Ensure nightly and weekly opening and closing side duties are completed
Fill in as needed to maintain guest service standards and efficient operations, including opening and closing duties
Provide administrative support
Assist with or complete additional tasks as assigned
EDUCATION/WORKING KNOWLEDGE:
High School Diploma or equivalent required
College degree preferred
Minimum of three to five (3-5) years’ experience in entertainment industry working in a high-volume hospitality environment
21+ years of age
Maintain a professional, neat and well-groomed appearance adhering to the Company standards
Possession of/or ability to possess valid working card as required by state/city and venue
Proficient in Windows Microsoft Office
Knowledge of POS and back-office reporting systems
Oracle knowledge preferred
Knowledge of profitability analysis and budgeting, cost of sales, payroll management
Knowledge of nightclub operations and beverage service
Knowledge of purchasing, receiving, inventories and cost controls as it applies to bar product
Knowledge of special events and banquets
Knowledge of state and local laws as it applies to liquor, labor, and health code regulations
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE
The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
Ability to write, read, and verbally communicate
Must have strong problem-solving skills
Excellent written and verbal communication skills required
Ability to work under pressure and meet deadlines
Must have good positive energy throughout the day
Must be able to read the computer monitors and print legibly
Must be able to sit and/or stand for extended periods of time
Must be able to move quickly through work and set the pace in the office
Must be able to push and lift up to 75 lbs. with or without assistance
Small to Medium office environment
Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
5-25% Local Travel (United States)
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain a high level of confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment