Operations Manager – Residential Guarding - Hybrid

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Operations Manager – Residential Guarding  - Hybrid

Location: GTA
Position Type: Full-Time
Work Model: Hybrid (Office + On-Site)
Salary: $56,000 – $61,000 per year (includes car allowance)

Other Benefits: Fuel allowance (non-taxable) + performance-based bonuses

About the Role
Reporting to the Branch Manager, Residential as Operations Manager – Residential Guarding you will lead and oversee security operations for a portfolio of residential clients across the GTA. This is a mid-level management role combines office-based leadership with hands-on engagement at client sites. You will manage a team of security professionals, ensure compliance with policies and regulations, and maintain strong client relationships.

This role is ideal for a proactive, experienced security manager looking to step into a position where they can drive operational excellence, influence strategy, and grow professionally.

Key Responsibilities:

Operational Leadership

• Lead and oversee daily security operations across multiple residential client sites, ensuring staffing levels meet client needs and operational standards.
• Develop, implement, and continuously improve security protocols, emergency response plans, and operational efficiencies to enhance client satisfaction and safety.
• Conduct regular site inspections, audits, and performance reviews to ensure compliance with company standards and client expectations.
• Provide guidance and mentorship to site management teams, fostering leadership and accountability.

Team & Client Management

• Supervise, coach, and develop a team of security professionals to maintain high performance and operational excellence across sites.
• Actively participate in recruitment and staffing decisions to ensure each client site is appropriately resourced.
• Build and maintain strong client relationships, proactively addressing concerns, and serving as a trusted advisor on security operations.
• Lead client meetings, presenting operational reports, site insights, and recommendations to enhance service delivery.

Financial & Strategic Oversight

• Drive contract profitability and client retention by ensuring operations performance aligns with financial goals.
• Support branch budget planning, monitor expenses and implement strategies to optimize operational costs. .

Business Development & Growth

• Identify and pursue new opportunities in the Greater Toronto Area (GTA) residential security market to expand client base and service offerings.
• Partner with sales teams to support proposals, provide operational insights, and help secure new contracts.
• Monitor industry trends and emerging security needs to inform strategic growth and maintain a competitive edge.
• Represent the company at industry events and functions to enhance brand visibility and identify new business opportunities.

Qualifications

• 2–4 years of management experience in a security services/guarding company, with preference for candidates who have worked in residential security services.
• Proven ability to lead multiple sites, manage teams, and oversee operational performance at a managerial level.
• Strong experience in staffing, recruitment, operational oversight, and client relationship management within the security services sector.
• Strong knowledge of security operations, procedures, and compliance requirements.
• Excellent communication, problem-solving, and client relationship skills.
• Proficient in Microsoft Office and security management software.
• Valid Class G driver’s license with a clean abstract.

What We Offer

• Career growth opportunities with clear pathways for promotion and advancement within the company.
• Flexible hybrid work model, combining office collaboration with on-site leadership and client engagement.
• Comprehensive benefits and pension plan with tiered options (Bronze, Silver, Gold) to suit your needs.
• Car allowance with corporate fuel card to support travel across residential sites.
• Wellness and professional development programs, including educational assistance to support your ongoing growth.
• Diverse leadership experience, managing a variety of residential security operations and challenges across multiple client sites.

Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.