Operations Manager

Are you an experienced hospitality leader who thrives on overseeing the full picture of resort operations? Do you enjoy leading teams, improving processes, and ensuring every part of the guest experience runs smoothly?

Black Rock Oceanfront Resort is seeking an Operations Manager to oversee the day-to-day performance of the resort across multiple departments. This role is responsible for ensuring operational excellence, strong team leadership, and a consistently high standard of guest experience.

About Us

Located in Ucluelet on the edge of Pacific Rim National Park, Black Rock Oceanfront Resort combines rugged coastal beauty with modern comfort. Our resort offers guests a luxury West Coast experience through our oceanfront accommodations, spa, and  restaurants, Big Beach Lounge and Currents. We reside within the Yuulu?il?ath - Ucluelet First Nation traditional territory, of whose ancestral lands we work and play.

The Role:

As Operations Manager, you will oversee daily resort operations including Guest Services, Housekeeping, Maintenance, and Food & Beverage, working closely with department leaders to ensure alignment and efficiency across all areas.

This is a key leadership role focused on driving performance, supporting department managers, and maintaining the quality and consistency of the guest experience. You will balance strategic thinking with hands-on involvement, ensuring the resort operates smoothly while identifying opportunities for improvement.

Key Responsibilities:

• Oversee daily resort operations across all departments, ensuring consistency, efficiency, and strong communication
• Lead, mentor, and support department managers and team members, fostering a collaborative and accountable workplace
• Maintain and elevate service standards in line with the Black Rock brand
• Ensure a consistently high level of guest satisfaction, responding proactively to feedback and resolving concerns
• Participate in recruitment, training, and performance management across departments
• Support budgeting, forecasting, and cost control initiatives
• Monitor operational expenses and identify opportunities for efficiency
• Ensure accurate reporting and adherence to company policies and procedures
• Oversee property maintenance and cleanliness, working closely with maintenance teams on preventative programs and capital projects
• Ensure compliance with all health, safety, and regulatory requirements

What You Bring:

• A strong understanding of full-service hotel or resort operations across multiple departments
• Proven leadership ability, with experience guiding teams and driving performance
• A practical, solutions-focused approach with strong problem-solving skills
• Excellent communication skills and the ability to build strong working relationships
• Financial awareness, including experience supporting budgets and managing costs
• A flexible and adaptable mindset in a fast-paced environment

Qualifications:

• 3–5+ years of leadership experience in hospitality or resort operations
• Experience overseeing or working closely with multiple departments such as Rooms, Housekeeping, Maintenance, and Food & Beverage
• Demonstrated ability to lead teams and support operational performance
• Experience with budgeting, forecasting, and financial oversight
• Ability to work a flexible schedule, including weekends and holidays

What We Offer:

• Competitive wage commensurate with experience
• Medical, dental, life insurance & benefits
• Associate rates for hotel stays
• Matched RRSP
• Team enrichment events
• Volunteer support opportunities
• Low-cost on-site housing, if available
• Inclusive work environment

This role offers the opportunity to take on a key leadership position at one of Vancouver Island’s most distinctive hospitality properties.

If you’re ready to bring your experience to a collaborative team in an exceptional setting, we encourage you to apply.