Operations Manager

HD Air of Springfield, MA and Gervais Mechanical Services of Auburn, MA are actively seeking to hire an Operations Manager to provide excellent leadership to our Massachusetts Teams. Are you ready to establish your career with an employer who truly values what you bring to their company?

Our experienced Operations Manager earns a competitive salary along with a robust full-time benefits package which includes medical, dental, vision, and life insurance, an FSA for medical including dependents, prescription coverage, a 401k plan with company match, paid vacations and holidays, opportunities for growth, and a family-friendly environment. If this sounds like the opportunity you've been looking for, apply now!

ABOUT US

HD Air and Gervais have built reputations for outstanding service, exceptional quality, and unmatched reliability for the past 30 years. We are the largest and most well-respected air conditioning, heating, and plumbing company in Massachusetts. We are known to offer our customers a wide selection of services, products, and home comfort solutions along with the most knowledgeable and professional technicians in the industry.

POSITION SUMMARY

Plan, direct, or coordinate the operations of two locations through strategic and tactical direction. Duties and responsiblities include formulating policies, managing daily operations, and planning the use of materials and human resources within the locations.

ESSENTIAL FUNCTIONS

• Oversee the locations' daily operations and facility management in support of company's growth.
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Manage staff, preparing work schedules and assigning specific duties.
• Establish and implement departmental policies, goals, objectives, and procedures, conferring with Executive members as necessary.
• Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
• Plan and direct activities such as service promotions, coordinating with other department heads as required.
• Monitor departments to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
• Develop or implement service-marketing strategies, including advertising campaigns or promotions.
• Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
• Oversee the dispatch coordination of all service departments

EXPERIENCE

• Proven management experience with a minimum of 5 years in a leadership role within a similar industry
• Strong strategic planning and project management skills
• Demonstrated success in supervising teams and leading business development efforts
• Expertise in process improvement methodologies and operational efficiency initiatives
• Experience managing profit & loss statements and financial planning
• Excellent communication, leadership, and interpersonal skills
• Background in sales strategy development is preferred

This position is integral to shaping the future direction of our organization. We seek a proactive leader committed to excellence who can inspire teams, optimize operations, and foster sustainable growth.