Operations Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Operations Manager – JLL

What this job involves:

The Operations Manager oversees the day-to-day operations of Mapleview Shopping Centre, ensuring the property is maintained to the highest standards of safety, efficiency, and presentation. With a proactive and client-focused approach, this role supports tenant success, drives operational excellence, and contributes to the overall performance and value of the asset. You will lead a dedicated team, manage critical budgets and contracts, and champion sustainability initiatives that align with JLL's commitment to creating exceptional spaces.

What your day-to-day will look like:

• Perform daily inspections of buildings and grounds, identifying discrepancies and coordinating appropriate remedial work while keeping the General Manager informed

• Monitor, mentor, coach, and develop direct reports, ensuring adherence to policies and procedures while fostering a culture of engagement and continuous improvement

• Prepare and execute yearly expense budgets, monthly forecasts, and variance reports; manage budget control books and year-end accruals

• Negotiate, oversee, and manage all service contracts and operations agreements in collaboration with procurement, ensuring compliance with purchasing guidelines

• Develop and manage the Major Capital Expenditures program and energy management initiatives, including metering systems and utilities expenses

• Oversee tenant water and hydro metering and billing, ensuring accuracy and timely processing

• Contribute to the property's ESG objectives by supporting sustainability initiatives, monitoring operational efficiencies, and promoting responsible building practices

Required Qualifications:

• Minimum of 5 years of experience in facilities or operations management, preferably in retail or commercial real estate

• Post-secondary education in mechanical/civil engineering, building services, or technical trades

• Deep understanding of HVAC, lighting, plumbing, electrical systems, and building science

• Extensive experience managing budgets, financial statements, and contract administration

• Solid knowledge of WHMIS requirements and workplace safety standards

• Strong communication skills with proficiency in English (verbal and written)

• Proven ability to lead teams, solve complex problems, and deliver exceptional customer service

Preferred Qualifications:

• Facilities Management Administrator (FMA), Certified Energy Manager (CEM), or Certified Engineering Technologist designations

• Knowledge of LEED and BOMA standards with a focus on environmental sustainability

• Experience with property management software such as JDE and Yardi

• Advanced proficiency in Microsoft Excel and Word, with database exposure

• Demonstrated ability to implement innovative solutions using current industry technologies

• Strong collaborative skills with experience working across leasing, marketing, tenant coordination, and specialty leasing departments

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Opening Type:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.