Operations Manager

The Department of Otolaryngology–Head & Neck Surgery at USF Health is seeking an Operations Manager to support the continued growth of one of the nation's top-ranked academic ENT programs. This position provides executive-level administrative support to the Department Chair and leadership team, builds and manages the department's marketing and digital communications presence, and drives strategic projects and administrative initiatives. The Operations Manager reports to the Department Administrator and plays a central role in shaping how the department operates, communicates, and presents itself to internal and external audiences.

This position is not eligible for Visa Sponsorship.

Executive Support

Serve as the primary administrative partner to the Department Chair and leadership team. Manage the Chair's calendar across clinical, administrative, and academic commitments. Coordinate and prepare materials for departmental meetings including faculty meetings, governance committees, and leadership sessions. Document meeting minutes and track action items to ensure follow-through. Draft correspondence and communications on behalf of the Chair. Handle confidential information with discretion and professionalism.

Marketing, Communications & Social Media

Build and maintain the department's social media and digital communications presence. Develop and execute a social media strategy across relevant platforms. Create and coordinate marketing materials including faculty spotlights, clinical program highlights, research announcements, and recruitment-facing content. Partner with USF and TGH business development, media/communications, and website teams to ensure alignment with institutional branding standards. Manage the department's web presence including faculty profiles, program descriptions, and clinical service pages. Produce a quarterly departmental newsletter for internal and external distribution.

Strategic Projects & Administrative Operations

Support strategic planning efforts in coordination with the Chair and Department Administrator from planning through implementation. Act as a crucial link between leadership and day-to-day business execution. Coordinate departmental quality improvement initiatives in partnership with the TGH ENT service line. Build and maintain a centralized digital repository for departmental policies, clinical protocols, and governance documents.  Support ad hoc administrative projects as departmental needs evolve. Develop and maintain tracking systems, timelines, and status dashboards. Assist leadership with complex planning, data reports, and implementing internal

Bachelor's degree -OR- equivalent combination of education and experience.

5+ years of related experience.

• Senate Bill 1310- The Florida Senate (https://www.flsenate.gov/Session/Bill/2023/1310) is conditional upon meeting all employment eligibility requirements in the U.S.

• SB 1310: Substitution of Work Experience for Postsecondary Education Requirements

• A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:

(a) Two years of direct experience for an associate degree;

(b) Four years of direct experience for a bachelor’s degree;

(c) Six years of direct experience for a master’s degree;

(d) Seven years of direct experience for a professional degree; or

(e) Nine years of direct experience for a doctoral degree

• Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.

• Minimum Qualifications that require a high school diploma are exempt from SB 1310.