Operations Manager

ABOUT FESTIVAL FOODS:

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Job Title: Operations Manager

Reports to: Store Director

Summary:

The Operations Manager ensures smooth store operations through flexibly adapting and shifting focus based on daily business needs. This role supports Center Store and Fresh department teams, assists with cashier functions, and helps maintain store standards. Responsibilities include serving as manager-on-duty, stepping in where needed, resolving guest concerns, overseeing safety, and supporting evening closing procedures.

Essential Duties & Responsibilities:

• Create a Positive Environment: Model and maintain Festival Foods culture within the store by fostering a positive, productive environment for associates and guests alike.
• Adapt to the Day: Make quick, effective decisions to adapt to changing business needs, delivering on our priorities of helpfulness and in-stock.
• Offer Helpful Guest Service: Actively promote and execute exceptional guest service, ensuring an outstanding experience for every guest and living out our boomerang principle to keep our guests coming back.
• Provide Leadership Support: Serve as manager-on-duty when needed, supporting overall store operations, including managing departments.
• Develop Associates: Coach and train associates on best practices, policies, and procedures, with an emphasis on freshness, in-stock, helpfulness, & food safety. Document violations of policies and conduct progressive discipline in partnership with HR and store leadership as necessary.
• Meet Department Standards: Observe sales floor and back stock conditions, taking action to correct areas of opportunity.
• Communicate and Collaborate: Partner with Store Director, Fresh Sr. Manager, Center Store Sr. Manager, and associates to maintain standards and exceed guest expectations during assigned shift.
• Ensure Food Safety: Ensure compliance with food safety and sanitation standards, in adherence with guidelines set by local and company officials during assigned shift.
• Reduce Waste: Uphold asset protection policies and ensure proper inventory management, with a focus on minimizing shrinkage in all departments.
• Merchandise Product: Support the merchandising and maintenance of displays, ensuring that all specialty floor displays meet our high standards of freshness and visual appeal.
• Prioritize Safety: Review and enforce occupational safety standards and policies, ensuring a safe work environment for associates and guests. Complete and file incident and accident reports, and report all violations.
• Honor Commitments: Maintain regular, timely attendance in accordance with the work schedule.
• Support the Team: Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Education or equivalent combination of education and experience.
• Proven merchandising skills, with ability to make timely and effective decisions.
• Ability to deal tactfully and effectively with guests and all associates
• Good organizational skills, with a full understanding and ability to learn operation systems.
• Good oral and written communication skills and the ability to handle a diverse crew in a fast-paced environment.
• Thorough understanding of all safety requirements and company safety policies, including proper lifting techniques and box cutter safety.
• Must possess the ability to complete and apply on-the-job safety training to recognize and react to possible safety hazards on store premises, and safely operate equipment. 
• Ability to use the following equipment:  forklift, harness, power jack, walk behind lift, WAV, baler, compactor. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

• The employee must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly.  Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment. 
• This position requires the employee have the ability to have full range of upper body motion in order to occasionally lift stock, lifting up to 50 pounds on a frequent basis.  Requires the ability to perform repetitive tasks for prolonged periods of time.
• Must possess functional sensory abilities in order to visually monitor the store, create attractive displays, and to operate equipment.
• Working conditions consist primarily of a temperature-controlled environment.  The ability to work outside checking store property, in walk-in coolers or freezers for short periods of time is necessary. 
• This job involves exposure to changing temperature and humidity (i.e. freezers, coolers, kitchen, ovens, fryers). Chemical cleaning agents, irritating or competing noises or other irritating substances, and working in areas with wet and slippery floors.

WORK SCHEDULE

The Operations Manager is a full-time position. The most common shift to be worked will be four ten-hour days per week (Wednesday through Saturday), with three days off per week.  The position will work until close (approximately 10:00PM) on most evenings.  To support a retail grocery operation, the work schedule may include weekdays, weekends, and holidays.

WHY YOU'LL LOVE IT HERE: