Operations Manager

The Operations Manager is dedicated to one large strategic account. This role is responsible for strategically and tactically developing, aligning and implementing operations programs to deliver an exceptional customer experience in ABM’s service category. This position will provide both hands on and strategic direction and leadership for all onsite staff at the client. 

ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit Staff & Management 2025 Benefits

The Operations Manager is dedicated to one large strategic account. This role is responsible for strategically and tactically developing, aligning and implementing operations programs to deliver an exceptional customer experience in ABM’s service category. This position will provide both hands on and strategic direction and leadership for all onsite staff at the client. 

 Essential Duties

• Will develop, implement, direct and support "best practices", ABM polices and standards in quality management, job and site safety programs, and personnel administration.
• Promotes positive employer/employee /customer relationships and interactions. Utilizes employee training and skill enhancement programs, provides structured employee disciplinary procedures.
• Interacts directly with the site supervisors and leadership team on a daily basis to maintain close communication regarding maintenance and staffing of operations.
• Responsible for maintaining positive customer relations from property management level up to senior executive level. Supports ABM activities in budget preparation and vendor/contractor oversight and is responsible to help manage cost and to identify and institute cost savings projects.
• Provides on-going oversight and support for ABM administration, budgetary and financial procedures, processes and standards.
• Responsible to develop, enhance and submit various professional level proposals, written reports, rate surveys, correspondence on a timely basis.
• Reports daily to ABM Operations Manager and executive levels of the organization.
• Interacts with various organizational support elements including administrative, human resources, financial, quality control and safety departments.
• The position is required to attend and participate in meetings. Be readily available on a 7-day, 24 hour on call basis and to work off shifts when required.
• Respond effectively to emergency calls on a as need basis.
• Will manage a staff of maintenance personnel.
• Interact with guests and property management on a daily basis.
• Staff scheduling and payroll management for all employees in accordance with the budget.
• Auditing of daily employee time sheets and payroll.
• Perform other duties as assigned or requested.
• A minimum of three (3) years' experience in the field and prior management experience is required.
• Must have knowledge of MS Office Applications including Word, Excel, Outlook and PowerPoint.
• Must have excellent verbal and written communication skills.
• Able to work well in a customer focused team environment.
• Excellent customer service, employee relations and good tenant/customer interaction skills.
• Proven ability to work with a variety of staff and management.

Minimum Requirements

• 3-5 years of facility operations management, preferably in semiconductor vertical
• Ability to accomplish goals through others
• Ability to improve processes
• Ability to lead and influence people
•  Ability to maintain high individual productivity in a dynamic work at client site.
• Analytical and problem-solving skills
• Excellent interpersonal skills; display empathy, understanding, and patience with employees and external customers
• Effective conflict resolution and negotiation skills
• Effective time management and organizational skills
• Excellent verbal and written communication skills
• Handle multiple projects simultaneously within established time constraints
• Maintain confidentiality
• Perform under strong demands in a fast-paced environment
• Proficient computer skills, including experience with Microsoft Office Suite, internet
• Respond professionally in situations with difficult employee/vendor/Client issues or inquiries
• Strong attention to detail
• Work independently as well as in a team environment
• Work professionally with Client and co-workers, treating both with enthusiasm and respect
• Working knowledge of continuous improvement
• As needed while at the client sites, there will be significant amounts of walking, lifting up to 40 lbs, handling pallet jack equipment, and cleaning
• This is a full-time, salaried/exempt position.

ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)