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Operations Manager

ACACIA Facility Services
Full-time
On-site
Cleveland, Ohio, United States
$65,000 - $75,000 USD yearly
Responsive recruiter
Replies within 24 hours
Benefits:
  • Company car
  • Health insurance
  • Paid time off
Job Title: Operations Manager
 
Position Details
  • Employment Type: Full-time
About Acacia Facility Services
At Acacia Facility Services, we’re not just maintaining properties — we’re building relationships. Based in the Northeast and Midwest and proudly serve PA, OH, MD, DE, NJ and NY and surrounding areas, we specialize in exterior maintenance services for commercial clients, including big-name retailers and logistics centers. Our reputation is built on reliability, responsiveness, and doing things right the first time. We're growing fast and looking for people who take pride in their skills and want to be part of something solid and long-term.

Your duties will include but are not limited to:
 
Operations Execution
  • Responsible for managing the daily operations of the landscape & snow services business within designated territory.
  • Deploy crews, equipment, and materials based on the operational plan.
  • Provide training & development, while fostering a positive work environment
  • Adjust plans in real time when conditions change, equipment fails or staffing needs shift.
  • Complete all required service documentation during and after each event using apps and technology platforms.
Crew Leadership & Coordination
  • Direct and supervise teams of landscape crews & snow equipment operators/shovelers
  • Assign tasks, monitor productivity, and ensure all team members understand their responsibilities.
  • Provide coaching, training, and corrective feedback in the field as needed.
  • Coordinate with subcontractors when assigned, ensuring alignment with Acacia standards. 
  • Communicate manpower needs, shortages, or shifts to operations leadership promptly.
Equipment & Material Management
  • Ensure all equipment (plow trucks, loaders, skid steers, spreaders) is fueled, loaded, staged, and ready before each event.
  • Monitor equipment performance and assist with basic troubleshooting when required.
  • Oversee proper handling, loading, and application of bulk salt, brine, and other de-icing materials.
  • Track and document material usage accurately for each property.
Quality Control & Safety
  • Conduct site checks when directed and post-event inspections to verify service quality.
  • Ensure all work meets contract specifications and safety standards.
  • Identify hazards, obstacles, and site-specific concerns that could impact operations.
  • Enforce all safety protocols with crew members, including PPE usage and equipment safety.
  • Ensure that operations support excellent customer service and jobsite quality
  • Address any operational issues that impact customer satisfaction
Communication & Reporting
  • Maintain clear, consistent communication with Acacia leadership 
  • Provide updates on progress, issues, delays, or equipment failures in real time.
  • Document work completion using the required technology applications.
  • Report any customer concerns, incidents, or potential liability issues immediately.
Storm Readiness & Continuous Improvement
  • Prepare routes, equipment, and crews in advance of upcoming weather events.
  • Participate in debriefs following major storms to identify improvements for future operations.
  • Recommend staffing, equipment, or process enhancements based on field observations.
 
Mandatory Requirements
  • Valid U.S. driver’s license (CDL preferred, but not required unless specified)
  • Valid DOT Medical Card or Ability to obtain one before first day of employment
  • Minimum 5 years of landscape and/or commercial snow & ice management experience
  • Proven ability to operate Landscape & snow equipment
  • Experience directly managing crews of 5 or more team members, including equipment operators, drivers, landscape crews
  • Demonstrated ability to diagnose and solve operational problems in real time 
  • Ability to work long, irregular hours during storms (overnights, weekends, holidays as needed)
  • Ability to pass a background check and drug test. 
  • ACACIA Facility Services does a mandatory 5 Panel drug test (including THC) and maintains a strict Drug-Free Workplace policy to ensure a safe and productive environment for all employees. All individuals are required to comply with this policy as a condition of employment. 
Physical Requirements
  • Ability to lift 50 lbs.
  • Ability to work outdoors in harsh winter & summer conditions for extended periods
  • Ability to climb in and out of heavy equipment safely
 
Compensation: $65,000.00 - $75,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.




About Us

ACACIA Facility Services, LLC was established in 2022 and is wholly owned by a Family Office.
We are a trusted Interior and Exterior services provider, focused on supporting Total Cost of Ownership (TCO) facilities service programs. Some of the largest companies in the world trust us to support their Multi-Site, Critical Infrastructure, Industrial and Commercial asset portfolios.

Acacia has an A+ Safety Rating with ISN® (ISNetworld®) and an Insurance EMR Rating that’s well below the industry average. Acacia’s Safety Program can Satisfy the highest Safety Standards required by the world’s largest Industrial brands.

Because we self-perform the majority of our work and leverage cutting edge technology, we have complete control, and guarantee the highest quality service and best value for our Clients.