Operations Manager

Join us at InnPower as an Operations Manager!

About Us

Located at 7251 Yonge Street in Innisfil, InnPower is one of the fastest growing electrical utilities in Ontario, servicing the Town of Innisfil and South Barrie. We serve our community as the local hydro utility – looking after the distribution (“wires”) business – with approximately 24,000 customers, and a service territory of 292 square kilometers.

We’ve created an inclusive culture where employees are encouraged to share new ideas and opinions, and have their voices heard!

Our Mission: To deliver the energy our communities depend on to grow and prosper, with a commitment to safety and reliability, and a passion for value-added services to our customers, employees, and shareholder.

Our Vision: To be one of Canada’s most innovative utilities, committed to boldly leading change, to create maximum value for our stakeholders.

Our Values:

• Health, Safety & Environmental (HSE) Stewardship
• Innovation & Sustainability
• Fiscal Prudence
• Fostering a Collaborative, Supportive & Respectful Culture
• Community Leadership & Presence

Why work for InnPower?

• Excellent health and dental benefits
• A great pension plan
• Employee Assistance Program for mental health & wellbeing
• We have a fantastic workplace culture!

The Opportunity

The Operations Manager is responsible for the overall leadership, planning, and management of internal and external field operations related to the electrical distribution system. This role ensures the safe, reliable, and efficient construction, operation, and maintenance of the electrical infrastructure while supporting system reliability and customer service objectives.

The Manager provides strategic and operational leadership to the Operations Supervisor and internal and external field crews, ensuring that all construction, maintenance, emergency restoration, and service work is completed safely, efficiently, and in compliance with applicable legislation, utility standards, and corporate policies.

The Manager plays a key leadership role during outage restoration and system emergencies and may perform or support Controlling Authority duties when required.

Responsibilities include, but not limited to:

• Provide leadership and management oversight to the Operations Supervisor and field operations staff responsible for the construction, operation, maintenance, and repair of the electrical distribution system.
• Ensure operational work is completed safely, efficiently, and in accordance with corporate and regulatory standards.
• Oversee workforce planning, scheduling, and allocation of internal and contracted resources.
• Implement structured daily and weekly operational work planning processes including tailboard meetings, job hazard analysis reviews, and coordinated scheduling between engineering and operations teams. Monitor Regulatory Variance accounts for outstanding balances, billing anomalies, regulatory adjustments and interest implementation in conjunction with the Finance team.
• Ensure the safe and reliable operation of the Corporation’s electrical distribution system including overhead and underground infrastructure.
• Oversee construction, maintenance, repair, and replacement of distribution assets including poles, conductors, transformers, switchgear, and related equipment.
• Monitor system reliability performance and implement operational improvements to enhance service delivery.
• Provide leadership and coordination during outage events, emergencies, and severe weather situations.
• Ensure effective deployment of internal crews, contractors, and mutual aid resources.
• Support and participate in Controlling Authority responsibilities when required.
• Maintain formal emergency restoration procedures and participate in regional mutual aid coordination with other Ontario Local Distribution Companies (LDCs)
• Promote and maintain a strong safety culture across all operational activities.
• Ensure compliance with all health and safety legislation and industry standards.
• Lead operational incident investigations and implement corrective actions.
• Ensure operational compliance with Utility Work Protection Code (UWPC), Electrical Utility Safety Rules (EUSR), Regulation 22/04, Ontario Electrical Safety Code, and internal safety management systems.
• Oversee operational work planning including daily work assignments, preventative maintenance programs, and system inspection activities.
• Coordinate closely with Engineering to support capital projects and system upgrades.
• Ensure operational documentation, switching orders, and system records are properly maintained.
• Oversee operational contractors including line contractors, vegetation contractors, and equipment service providers.
• Ensure contractor work meets corporate safety, quality, and performance standards.
• Prepare and management of operating and capital budgets related to field operations.
• Monitor operational expenditures and ensure responsible use of corporate resources.
• Support resolution of customer concerns related to system reliability, outages, and construction activities.
• Represent the Corporation with municipalities, contractors, and regulatory agencies when required.
• Provide leadership in recruitment, training, and development of operations staff.
• Support workforce development and succession planning.
• Maintain structured competency development programs for Powerline Technicians and operations staff including operator qualification and ongoing training programs.
• Provide leadership in recruitment, training, and development of staff.
• Ensure operational work is completed safely, efficiently, and in accordance with corporate and regulatory standards.
• Provide financial oversight for non-regulated entities.
• Perform the duties of the position in a safe manner, in compliance with the Occupational Health and Safety Act, the IHSA Electrical Utility Safety Rule Book, the Corporation’s Health and Safety Policy and Procedures Manual, and any other pertinent regulations, to promote a healthy and safe workplace for all employees

Qualifications

• Minimum 10 years of experience in electrical utility operations.
• Certification as a Powerline Technician or Professional Engineer required.
• Minimum 5 years of leadership experience in operations supervision or management.
• Post-secondary diploma or degree in electrical engineering, engineering technology, or related discipline considered an asset.
• Extensive knowledge of electrical distribution systems and utility construction practices.
• Experience working within an Ontario Local Distribution Company (LDC) environment with familiarity with regulatory frameworks and industry benchmarking practices.
• Valid Ontario Class G Driver’s License with an excellent driving record

If you are interested in this opportunity, we would love to hear from you!

InnPower values an inclusive environment. Accommodations for persons with disabilities will be provided, on request, to support candidate participation in all aspects of the recruitment process. To request accommodation, please contact Human Resources at people@innpower.ca.

We thank all respondents for their interest, however only those who will be requested to attend an interview will be contacted. Any personal information submitted will be managed in accordance with the Municipal Freedom of Information and Protection of Privacy Act.