Operations Manager

Job Description

Operations Manager – Extendicare Halton Hills

Extendicare is a leading provider of care and services for seniors throughout Canada.

Through our network of over 115 senior care and living centers as well as our home health

care operations, we are committed to delivering care throughout the health care continuum

to meet the needs of a growing seniors’ population in Canada. Our qualified and highly

trained workforce of 23,700 team members are united by a dedication to quality care and

by our vision of being the best provider of senior care and services in Canada

Applications are invited for the Permanent Full-Time position of Operations Manager at

Extendicare Halton Hills our 130 facility located in Georgetown, ON

Reporting to the Administrator, the Operations Manager is responsible for effectively

managing all aspects of the business office processes and systems on behalf of the

facility/home.

The Operations Manager also provides administrative support to the Home Administrator

and other supervisory staff to ensure smooth operations of the facility. This role leads the

administrative team supporting home operations.

Key Responsibilities:

• Lead administrative team to deliver seamless and quality services for residents,

families, and employees.

• Process and verify invoices, payments and remittances related to 3rd party

providers, including agency staffing and independent contractors. Maintain external

vendor relationships.

• Handle payments from families and all queries concerning billings from residents and

/or families; manage resident intake, setup, on-going billing, collections, and

discharges.

• Administer and maintain financial records including banking, petty cash, resident

trust, government funding programs, etc.

• Maintain and update resident and employee census records; ensures confidentiality

of all financial, personnel and resident data; Create and communicate job postings

for home/facility positions.

• Oversee onboarding new employees, recruiting activities at the home, Time &

Attendance, and Open Shift Management.

• Adheres to established policies and procedures regarding quality assurance, fire,

occupational health and safety, environment, and infection control.

• Manage applicant screening process, including reviewing applications, conducting

reference checks, validating pre-hire requirements (e.g., candidate certifications).

• Acts as a Subject Matter Expert to Hiring Managers at the facility level on effective

recruitment and onboarding best practices.

• Manage end to end recruitment (interview, reference checks, and validate pre-hire

requirements) processes, create offer letters and coordinate new hire packages and

an exceptional onboarding and orientation experience specific to Business Office New

Hires.

• Assist the Director of Care with the annual audit, reporting and follow up of

Professional Credentials of registered staff (Nursing and Allied Health).

• Work with home Administrator to coordinate communications with home staff

through team meetings, maintaining notice boards and via e-mail.

• Participate in the development and planning of employee engagement events

and service awards.

Qualifications:

• 5 - 10 years of experience managing a fast-paced office/business environment.

• Managerial experience of 2-3 years considered an asset.

• Experience working with seniors in a long-term care setting or general healthcare

industry experience is an asset.

• Post-secondary diploma/certificate in office or business administration, bookkeeping,

accounting or equivalent.

• Ability to work in a fast-paced environment with changing priorities, have exceptional

time management skills and to perform well under pressure with tight deadlines.

• Demonstrates technical knowledge and experience working with Workday,

PointClickCare or cloud-based software preferred.

• Demonstrates strong communication and interpersonal skills with internal and external

stakeholders of the organization.

• Knowledge and experience with office and computer equipment.

• Demonstrates proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint,

Teams).

• Must understand banking practices i.e., deposits, trust, etc. and sufficient accounting

knowledge to determine proper journal entries.

• Working knowledge of HR, payroll, scheduling, benefit administration, interpretation and

application of collective agreement provisions, accounts receivable, and accounts

payable practices.

• Strong data analytics with high attention to detail; critical thinker.

• Pro-active and solutions focused individual with ability to foresee issues and correct

them before they turn into large issues.

• Knowledge of Occupational Health & Safety practices, principles, and legislation.

Time Type:

At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.​

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We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

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Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.​

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We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.​

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Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.​