Operations Manager

Grow Your Career at Residence Inn Arlington Ballston!

Looking for a workplace that values you and your future? At Residence Inn Ballston, we offer more than just a job—we provide opportunities to learn, grow, and succeed in hospitality. Join a supportive, inclusive team where your contributions matter and your career goals are encouraged. Enjoy a prime location in the lively Ballston neighborhood, with restaurants, shopping, and entertainment steps away. If you're passionate about creating exceptional guest experiences and ready to take the next step in your career, apply today and start building your future with us!

Operations Manager

Position Summary

The Operations Manager oversees the hotel's comprehensive operations of the various departments. This role requires a self-directed, proactive approach to management, ensuring that all aspects of the hotel run smoothly and efficiently. Emphasis is placed on delivering outstanding guest service, fostering employee engagement, and achieving strong bottom-line results. The ideal candidate will be dedicated to maintaining high standards of hospitality and operational excellence.

Responsibilities

• Adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those
  contained in the employee handbook. Maintain all hotel and brand standards by direct supervision of the various hotel departments.
• Varied work hours required, including weekends and holidays
• Train, mentor, motivate, and empower employees to improve morale and performance.
• Assist the General Manager in resolving guest complaints
• Provide regular performance feedback to employees through both formal appraisals and informal methods. 
• Address employee performance or conduct issues in a fair, consistent, and professional manner.
• Develop strategies to improve the business and team performance
• Adhere to all work rules, procedures, and policies established by the hotel, including but not limited to those
  contained in the handbook
• Assist the General Manager with any project assigned
• Meet with all department heads/managers to ensure departments run smoothly and efficiently

Essential Skills and Experience

• Marriott experience required
• Previous hotel supervisory experience.
• Ability to communicate clearly and respond promptly.
• Ability to maintain a calm demeanor in a fast-paced environment.
• Ability to handle any emergency.

The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications do not express absolute employment or promotional standards. They are general guidelines to consider alongside job-related selection or promotional criteria.

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, hotel room discounts, and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify

We also offer daily pay access, which lets you receive your earnings the same day you work, empowering you to manage your finances easily and confidently.

If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.