Operations Manager

COMPANY OVERVIEW

Artisan Design Group (ADG), a Lowe’s company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end to end design, procurement and installation services for flooring, cabinets, countertops and a growing portfolio of interior products. 

Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe’s Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service and local expertise. that make their teams valued partners nationwide.

JOB SUMMARY

The Operations Manager plays a critical role in overseeing daily branch operations, installation execution, inventory management, and warehouse performance. This position works closely with installers, warehouse associates, sales teams, and leadership to ensure projects are completed safely, efficiently, and according to company standards. Success in this role means maintaining a qualified installer network, ensuring inventory accuracy, supporting operational efficiency, and delivering a high level of service to both internal and external customers. This role requires strong leadership, organization, communication skills, and knowledge of flooring operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Oversee daily branch operations to ensure projects, deliveries, installations, and warehouse activities are completed accurately and on schedule.
• Maintain and manage an installer network capable of supporting current and future workload demands.
• Coordinate and assign daily installation schedules while ensuring labor resources are allocated effectively.
• Monitor installation quality and ensure all work is completed in accordance with company and industry standards.
• Partner with branch leadership to maintain appropriate inventory levels and support operational planning.
• Maintain accurate inventory records and oversee inventory control processes.
• Oversee warehouse operations, including receiving, storage, material movement, and job staging activities.
• Supervise warehouse associates, provide coaching and training, and address performance or process improvement opportunities.
• Maintain a clean, organized, and safe warehouse environment.
• Communicate project, installation, inventory, or customer issues to the appropriate internal stakeholders and support resolution efforts.
• Review operational reports and maintain accurate records related to inventory, shipping, receiving, and installation activities.
• Support continuous improvement initiatives to increase operational efficiency, quality, and customer satisfaction.
• Assist Regional Vice Presidents and branch leadership with operational initiatives and special projects as assigned.
• Ensure compliance with company policies, safety standards, and operational procedure
• Let us know if there are courses or topics they can't find, or you would like added and we can work on curating.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Directly supervises warehouse associates and provides oversight of installer activities and operational workflows. Responsible for training, coaching, work assignment, performance monitoring, and supporting a safe and productive work environment.

EDUCATION, EXPERIENCE & QUALIFICATIONS  

Required Qualifications:

• Must be legally authorized to work in the United States.
• Minimum of 1 year of flooring industry experience.
• Minimum of 1 year of leadership, supervisory, or management experience.
• Valid driver's license and reliable transportation.
• Experience coordinating multiple priorities in a fast-paced operational environment.
• Strong communication, organizational, and problem-solving skills.
• Ability to maintain accuracy while working under deadlines.
• Ability to perform physical job duties, including lifting and moving materials up to 50 pounds.
• Basic knowledge of flooring installation materials, tools, and equipment.

Preferred Qualifications:

• Bilingual proficiency in English and Spanish.
• Experience managing warehouse, logistics, inventory, or field operations.
• Experience supervising installers, subcontractors, or warehouse teams.
• Experience with inventory management systems or operational software.
• Experience supporting branch-level operations within the flooring, construction, or building materials industry.

PHYSICAL DEMANDS

The physical demands described below are representative of those required to successfully perform the essential functions of this position.

• Driving: Ability to operate a vehicle and travel between branch locations, warehouses, customer sites, and job sites as needed.
• Mobility: Frequently required to walk warehouse facilities, active job sites, and outdoor environments, including climbing stairs and navigating varying terrain.
• Lifting/Carrying: Frequently lifts and/or moves materials, tools, and products weighing up to 50 pounds.
• Positioning: Regularly required to stand, bend, stoop, kneel, crouch, reach, and work in various positions while inspecting installations, inventory, and warehouse operations.
• Manual Dexterity: Frequently uses computers, mobile devices, warehouse equipment, and hand tools.
• Communication: Ability to effectively communicate and exchange accurate information with customers, installers, vendors, and team members.
• Vision: Ability to inspect materials, installations, inventory, and operational activities and identify quality, safety, or inventory-related issues.

WORK ENVIRONMENT

The work environment characteristics described below are representative of those encountered while performing the essential functions of this position.

• Warehouse Environment: Frequent work within warehouse facilities involving inventory management, shipping, receiving, and material handling activities.
• Field Operations: Regular presence at customer locations and active residential or commercial job sites.
• Driving: Frequent travel between branch locations, warehouses, customer sites, and job sites.
• Outdoor Exposure: Regular exposure to varying weather conditions and construction site environments.
• Operational Demands: Role requires managing multiple priorities, coordinating installers and warehouse operations, and meeting project and customer deadlines.
• Safety: Requires adherence to company safety policies and procedures while working in warehouse, office, and field environments.

OUR BENEFITS

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

ADG is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email accommodations@adgus.net. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.