Operations Manager

As an Operations Manager P&D, you will be responsible for overseeing all terminal based Pickups and Deliveries, equipment management and team development. Developing an engaged and motivated dispatch team is critical to the success of this role. A motivated, administrative professional with an emphasis on being customer, solution and process improvement focused will be key elements to your success. Building a solid relationship with the brokers with an understanding of the working contracts will be important to having a high success rate with the customers and general satisfaction of the brokers. 

You will be  key manager in the terminal and have an important role in the overall success of the operations and will need to work with the other managers as a unified team to accomplish a high satisfaction rate with the customers while maintaining cost. Safety with both brokers and your dispatch team will be part of your everyday discussions and you will help maintain the culture of safety first. 

• Safety, Service & Cost – follow to business expectations and established KPIs. 

• Quality of Service – maintain process and quality standards by following prescribed process and demanding same of your team. 

• Process Improvement –  drive out inefficiencies, suggest improvements to reduce rework and defects. 

• Individual and Team Productivity – ensure all shipments are worked daily, with comments and cause codes, as required. 

• Customer relations – Customer focused and maintain a high level of service to both internal and external customers. 

• Training & Development – train, guide and mentor members of the dispatch team to ensure a cohesive and productive entity. 

• Equipment management – responsible for the overall requiments of your terminal and overseeing the quality of the equipment. 

• May perform other duties and/or responsibilities as required.