Operations Manager

Job Description

If you take pride in being compassionate, honest, professional, and safe, consider a rewarding career as an?Operations Manager with our new West Bedford Transitional Health?team, where you will help redefine how patients transition from hospital to home. 

This innovative facility provides specialized, person-centered care for individuals who no longer require hospital-level treatment but need additional support to safely return home or reintegrate into their community. Our team is grounded in dignity, safety, and clinical professionalism in every interaction. 

Meaningful Benefits 

Reporting to the Director of Transitional Health you will be surrounded by supportive and talented team members who make our communities great places to live, work, and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development, and advancement in an environment where integrity, teamwork, and safety are at the heart of everything we do. At the end of every day, you will know you’ve made a meaningful difference in the lives of our patients and their families. 

Additional benefits include: 

• Comprehensive health, vision, and dental benefits plan including an Employee and Family Assistance Program (eligible immediately upon hire for all staff with a 0.40 FTE and higher) 

• Immigration and Relocation assistance is available for qualified candidates 

• Life, travel, and other insurances 

• Access to virtual healthcare 24/7 for FREE through the group health benefit plan 

• RRSP program (5% employer matching) 

• Vacation accrual (begins immediately) and travel insurance 

• Free onsite parking 

• Access to thousands of perks vendors and discounts through our WorkPerks program 

• Access to continuing education and training through Shannex’s Centre of Excellence 

• Opportunities to be part of sector innovation and continuous improvement initiatives that enhance quality and safety in care 

• Recognition and Rewards for service excellence, professionalism, and safety 

About the Opportunity 

• Lead operational and governance reporting, performance metrics, and compliance requirements, identifying trends and opportunities for improvement 

• Oversee workforce performance by collaborating with the leadership and workforce teams to enhance scheduling effectiveness, workforce health, and operational efficiency 

• Lead all logistics planning for the site, including but not limited to transportation logistics 

• Oversee the day-to-day operations of the front desk 

• Lead and support cross-functional initiatives, including process improvements, system integrations, and innovation projects 

About You 

In addition to placing high value on continuous improvement, collaboration, and accountability, you bring: 

• Bachelor’s degree in a related field 

• Minimum of three (3) to five (5) years of progressive operations leadership experience 

• Demonstrated ability to operate both strategically and operationally in a complex environment 

• Experience in healthcare operations, performance management, or system-level program delivery 

• Strong experience in change management, process improvement, and performance measurement 

• Proven ability to lead cross-functional initiatives and influence without direct authority 

• Strong analytical, problem-solving, and decision-making skills 

• Excellent communication and stakeholder management skills 

Apply today to join the Shannex team of Great People!

Great People is a core value at Shannex, grounded in the belief that our team members are the spirit and foundation of our organization. We are committed to equity, diversity, inclusion, and belonging, and to fostering a culture that celebrates individuality and ensures every person is treated with fairness and respect. Here, every team member belongs. With locations across Nova Scotia, New Brunswick, and Ontario, our team members help build communities that support connection, wellbeing, and longevity.

Shannex-owned brands include Allbright Life, Parkland Retirement Living & Lifestyle Residences, Parkland at Home, Faubourg du Mascaret, and Shannex Enhanced Care. In addition, Shannex provides Transitional Health Services in partnership with Nova Scotia Health. For more information, visit shannex.com.

All applications are kept in strict confidentiality.

Only those selected for an interview will be contacted.