Operations Intern

WHAT OUR OPERATIONS INTERN DO:

Our Operations Intern gains hands-on experience across theme and water park operations, supporting personnel management, daily processes, and administrative tasks. They help plan, prepare, and execute the full park season while developing leadership, communication, and teamwork skills through collaboration with various departments. Projects may be tailored to the intern’s field of study.

OPERATIONS INTERN DAY-TO-DAY:

• Demonstrate a continued and unwavering interest and desire to learn the ins-and-outs of park management 

• Lead and assist in the preseason and ongoing training and evaluation of park employees, Ride attendants, Ride Operators, Lifeguards, Park Services and Cashiers. 

• Assist in organizing, planning, implementation and oversight of assigned departments 

• Lead and assist with safety program training execution for team members 

• Always act as a professional role model when interacting with other park employees and/or guests 

• Provide excellent customer service by supporting park standards and maintaining a positive public image by addressing questions and concerns from staff, patrons, participants, and parents immediately 

• Ensure documents, including training logs, downtime occurrence reports, checklists and employee records, are accurate and maintained per policy.  

• Provide administrative support for the Operations departments, including purchasing and budget tracking.  

• Collaborate with Supervisors to provide daily management, personnel, and operational updates. 

• Assist with events, programs and facility operations 

• Complete any special projects or operation studies that are assigned by park leadership 

• Establish supports and maintain collaborative efforts with internal and external customers and organizations 

• All other duties assigned by leadership 

WHAT IT TAKES:

• Must be at least 18 years of age 

• Ability to work flexible schedule, including evenings, weekends, and holidays, open to close 

• Must have reliable transportation to and from your scheduled shift 

• Must possess a valid driver’s license and a good driving record 

• Ability to comply with all uniform policies 

• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner 

• Must be proficient in Microsoft Outlook, Excel, Word, and Power Point 

• Must possess strong written and verbal communication skills
• Ability to follow direction, multi-task, and work as part of a fast-paced team 
• Valid driver’s license and a good driving record 
• Currently enrolled in a bachelor’s or master’s degree program, preferably from an accredited college or university in Business Management, Hospitality, Sport Management, Recreation, or related discipline.

Working Conditions: