Operations Director

Job Summary:

The Operations Director position provides the leadership, management and vision necessary to ensure that the company has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure the financial strength and operating efficiency. The position accomplishes this through a respectful, constructive and energetic style, guided by the objectives of the AllWays Community Health Center.

Duties and Responsibilities:

• Provide day to day leadership and management that mirrors the adopted mission and core values of ACHC.
• Responsible for driving the company to achieve and surpass company goals and objectives.
• Spearhead the development, communication and implementation of effective growth strategies and processes.
• Establish productivity goals for the various services provided by the Clinic and strategies to achieve these goals
• Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes and personnel designed to accommodate the growth of ACHC.
• Motivate and lead a high-performance management team.
• Foster a success-oriented, accountable environment. 
• Understands and works toward meeting current regulatory standards; including but not limited to HRSA
• Responsible for on-going performance evaluation, guidance and development of staff
• Participates in the recruitment and selection of personnel and assures sufficient staff is hired.
• Oversees and supervises development and delivery of education to equip staff with sufficient knowledge and skills to provide compassionate, quality care and respect for patient rights.
• Develops, maintains, and implements policies and procedures that conform to current standards of practice, facility philosophy, and operational policies while maintaining compliance with state and federal laws and regulations. 
• Communicates and interprets policies and procedures to staff, and monitors staff practices and implementation.
• Responsible for cost effective programs by planning and operating within the approved budget 
• Identifies problems and communicates solutions to appropriate personnel 
• Keeps open communication with all staff
• Provides education to community partners about ACHC resources and referral process. 
• Holds staff meetings to provide opportunity for participative planning
• This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Required Education: Associate degree in business; or 3+ years' experience managing a healthcare business

Required Experience: Personnel Management in a Healthcare facility

Skills:

• Excellent written and verbal skills.
• Ability to communicate clearly and precisely.
• Ability to demonstrate an attitude of service toward co-workers and administration.
• Able to make decisions.
• Ability to maintain confidential information.
• Ability to demonstrate initiative, take direction and work independently as was as in a team.
• Must be flexible.
• Must demonstrate professionalism at all times.
• Ability to maintain a regular and predictable work schedule.
• Possess understanding of individual’s socio-economic status and life-style with respect for individual differences.  
• Able to function as a member of a multidisciplinary team.  
• Able to interpret and implement rules, regulations, and guidelines from various HR legal sources.  
• Maintains strictest confidentiality.  
• Skill in exercising initiative, listening, judgment, discretion and decision-making within the guidelines of the policies, procedures and standing orders of the Health Center. 
• Ability to prioritize work assignments, work independently and perform duties efficiently with minimal supervision. 
• Participate in professional development activities.  
• Requires occasional travel.
• Ability to effectively lead a team 
• Working knowledge of budgeting
• Working knowledge of computer systems
• Knowledge of health care laws and regulations, including HIPAA
• Strong organizational skills
• Strong professional ethics

Physical Demands:

• Environmentally controlled medical office 
• Fast paced environment with occasional high pressure or emergent situations 
• Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public.
• Frequent standing, walking, grasping, carrying, reaching, bending, stooping and speaking
• Occasional sitting, lifting, carrying, pushing and pulling up to 50 pounds, with assistance if needed
• Frequent use of computer, keyboard, copy and fax machine and phone