Operations Coordinator

The Operations Coordinator is responsible for assisting the Client Operations Manager with creating projects, monitoring fieldwork, writing reports and invoicing clients.

Pre Work-Creation

• Compile store lists, target lists and product lists.
• ­Obtain project billing codes and fulfillment identification numbers.
• ­Create project information documents and train Field Support agents.
• ­Develop plans to deliver quality execution and partner with Quality Assurance team members to ensure desired outcomes.

Work-Creation

• ­Load projects into360, according to established rules and guidelines.

Post Work-Creation

• ­ Monitor field execution and take appropriate actions to ensure quality work is completed on time.
• ­ Communicate verbally and in writing with Field associates and internal team members.
• ­ Pull reports from Axis or SSRS.
• ­ Assist with the invoicing process.

• Strong communication and interpersonal skills.
• Effective at developing and maintaining working relationships across teams.
• Able to manage multiple priorities under tight deadlines.
• Able to prioritize conflicting demands and organize time.
• Good problem-resolution skills.

Performance Metrics

• Scorecard metrics for project loading, QA, and invoicing.

Education: High school graduate.  Four-year college degree preferred.

Experience: Retail experience preferred.

Physical Demands:  Ability to perform essential duties and responsibilities in an office environment.

Specific Skills: Proficient in Microsoft Office applications with intermediate to advanced Excel skills required.

Specialized Knowledge, License, etc.: None

Supervisory Responsibilities:  None

Working Conditions:  Office Environment.

Travel Requirements: Occasional local travel; no overnight stays.

Language Skills:  English is the primary language skill.

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