Operations Associate

In this position…

Ford Pro is a new global business within Ford committed to commercial customer productivity. We are looking for a highly motivated Operations Associate who thrives in the details. In this role, you won’t just support our software; you will ensure our customers' vehicles are legally on the road and ready to work.

You will act as the primary guide for onboarding new clients, managing the complex logistics of multi-state titling and registration, and providing the "white glove" operational support that keeps commercial fleets moving.

What you’ll do…

• Master the Logistics: Manage the end-to-end processing of vehicle titles, registrations, and plating across multiple states. You will coordinate directly with DMVs, tag agencies, and dealerships to ensure compliance.
• Document Control: Expertly handle critical documentation, including Bills of Sale, Powers of Attorney (POA), and tax documents to facilitate seamless vehicle transfers and moves.
• Customer Onboarding & Adoption: Guide fleet managers through the initial setup of Ford Pro services, ensuring they understand how to use our tools to maximize their fleet’s value.
• Solve Complex Issues: Act as the escalation point for title and registration roadblocks. If a vehicle is stuck in administrative limbo, you are the one who gets it plated and on the road.
• Drive Product Value: Conduct monthly check-ins with clients to review usage data, identify opportunities to cross-sell new Ford Pro features, and gather feedback to share with our Product Development teams.
• Billing & Administration: Ensure clients are billed correctly for services and registration fees, maintaining accurate records in our CRM

You'll have...

• Associate degree, or 10+ years’ relevant experience.
• Prior experience working for a Fleet Management Company (FMC) (in a corporate Fleet Management department is highly preferred.
• Demonstrated experience handling commercial vehicle logistics, including DMV interactions, plating, tag renewal, and multi-state registration requirements.
• Deep familiarity with the legal paperwork required for commercial vehicles, specifically Bills of Sale and Power of Attorney protocols.
• Adept user of Microsoft Excel (for fleet data analysis) and familiarity with CRM tools like Salesforce or Microsoft Dynamics.

Even better, you may have...

• Bachelor’s degree in Business, Supply Chain, or a related field.
• Experience interacting with Commercial Dealerships regarding inventory and logistics.
• Ability to translate complex operational hurdles into feedback for product and engineering teams.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision, and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care, and more
• Family building benefits, including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees, family members, and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service 
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day 
• Paid time off and the option to purchase additional vacation time.

For more information on salary and benefits, click here: https://fordcareers.co/GSRSP1

This position is a range of salary grades GS5 -GS6

Visa sponsorship is not available for this position. 

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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