Operations Assistant

Position Summary

Fedcap NYC provides programs and services that change the lives of marginalized people facing barriers to economic and social well-being. Our Transition Planning & Transportation program (TPT) provides comprehensive, culturally competent services to individuals detained in city jails and supports their successful reentry into the community. As Operations Assistant, you will be a core member of the Fedcap TPT team, responsible for providing administrative support services for staff and participants of Jail-Based services. 

Your Responsibilities Will Include:

Operations & Program Support

• Provide participant reception services, greet participants, and answer and direct phone calls from the hotline. 
• Ensures Workshop Facilitators have the supplies necessary for the workshop space 
• Print reports and review for errors and inconsistencies 
• Tracks invoices for the program
• Tracks reports for DOC and FedcapCARES
• Tracks participant signatures for events and disbursements
• Enter participant demographic data and action codes and scan documents into databases. 
• Provides reports supporting the billing and reconciliation process
• Collaborates with management on the collection of accurate and efficient performance data
• Track  and upload daily PICs custody and discharge reports in FedcapCARES
• Tracks attendance in workshops and transition planning sessions in FedcapCARES

Collaboration & Team Support

• Participate in weekly team supervision and monthly partnership meetings to discuss progress, performance, and participant needs.
• Collaborate with Transition Managers, Workshop Facilitators, and community partners to ensure seamless coordination for 80% of active cases.
• Contribute to monthly data reporting and quality assurance reviews, identify areas for improvement, and ensure a ≤10% error rate in documentation.

Data Accuracy & Documentation

• Scan all transition plans and supporting documentation into FedcapCARES within 48 hours of service delivery.
• Ensure all data entry, reports, and case notes comply with DOC and Fedcap confidentiality and compliance

Professional Conduct & Compliance

• Maintain DOC clearance and comply with all facility and Fedcap policies regarding safety, conduct, and confidentiality.
• Complete 100% of required DOC and Fedcap trainings annually and maintain compliance certifications.
• Demonstrate punctuality and professional conduct in ≥ 90% of scheduled shifts.
• Represent Fedcap with professionalism, cultural sensitivity, and a commitment to equity and inclusion.

 You're a Great Fit for This Role If:

• You have a High School diploma or equivalent required; an associate degree or equivalent experience preferred.
• Bring a minimum of 1 year of experience in administrative support. 
• You have lived experience of incarceration or justice involvement strongly preferred. 
• You have experience working with justice-impacted individuals, public assistance recipients, and those affected by poverty. 
• Strong interpersonal and communication skills with the ability to build trust quickly
• Comfortable working with Microsoft Office and data systems.

Compensation: 

$24.04 - $26.45 per hr.

Equal Opportunity Employer