Operations Assistant

Position purpose - Responsibilities/Duties/Functions/Tasks

The purpose of this position is to ensure the accuracy of closing documents by reviewing the chosen investor, loan program, form numbers, dates, margins, caps, etc. and contacting the branch for further clarification if needed.

          Prepares and provides mortgage closing docs for the buyer(s)/borrower(s) to sign at closing

·         Verifies accuracy and consistency of specifications on documents, such as closing submission and approval forms and notifies branch of any inconsistencies

·         Answers any questions regarding closing requirements for all parties

·         Enters all required information into DataTrac or any other required closing system

·         Assembles documents for delivery to the title company, real estate broker, or lending officer for closing, including final 1003, GFE, initial disclosures, tax returns, borrower explanation letter, hold harmless, or any other required conditions

·         Contacts applicants by telephone, e-mail or in-person meetings to gather financial information including employment situation, salary, assets, financial status, current debts, and expenses

·         Orders appraisal and title and assists in loan application completion

·         Verifies data given to them by clients, including employment length, financial statement accuracy, and collateral asset values

·         Makes changes (fees, interest adjustments, payment dates, etc.) to closing documents when necessary, updates DataTrac, sends new documents to closing agent, and updates DocumentTrac

·         Completes checklist for specialty loan types or ARMs

·         Clears underwriting conditions and  reviews closing conditions

·         Submits application to the lender and contacts and communicates with loan closer

·         Runs compliance ease reports on all files before closing documents are released

·         Completes mortgage loan applications by collecting employment and financial data

Qualifications

·         Previous mortgage or title experience

·         Basic reading, writing, and arithmetic skills

·         Strong attention to detail

·         Strong communication skills, both written and oral

·         Ability to effectively and professionally handle difficult situations that may arise when working with branches/divisions

·         Ability to multi-task and manage time efficiently

·         Knowledge of Microsoft Office applications

·         Familiarity with Accounting terms and procedures (e.g. debits, credits, General Ledgers, etc.)

Preferences

·         Excellent communication and customer service skills

·         Strong attention to detail and organization skills

·         Self-motivation and ability to work well with a team

Company Conformance Statement

In the performance of assigned tasks and duties all employees are expected to conform to the following:

§  Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines.

§  Act within delegated authorities and adheres to applicable policy and procedures associated with such authorities.

§  Contribute to establishing a respectful workplace where diversity is critical to innovation and growth.

§  Ensure every action and decision is aligned with PRMI values.

§  Partner with your management team to understand performance expectations and measurements. Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI.

§  Realize team synergies through networking and partnerships across PRMI.

§  Embrace change; act as advocate and role model, promoting an approach of continuous improvement.

§  Maintain a high standard of customer care while actively listening to customers in an effort to understand their views and needs.  Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions.

§  Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

§  Work effectively as a team contributor on all assignments.

§  Perform quality work within deadlines.

§  Respect client and employee privacy.

Work Requirements

Each employee must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting.  To maintain and ensure secure privacy of borrower (and other protected) information, an essential function of this job may require physical attendance in a defined office space. (i.e. branch or corporate office location).  Employment with PRMI requires compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies. The ability to work extended hours may be required.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.