Operations and Strategy Administrative Floater

This position is open to current Colorado residents only.

Please note: This recruitment will be used to fill multiple vacancies.

Operations and Strategy provides management and oversight for critical administrative and technical services, enabling the Colorado Department of Human Services (CDHS) to achieve its goals. It is responsible for many support functions to make our agency as efficient, effective, and impactful as possible. The goal of Operations and Strategy is to provide quality customer service, efficient workflows, and high-quality support so that CDHS can achieve its goal of helping families to thrive. This mission is carried out through several specialized lanes:

• Organizational Performance and Compliance: This lane ensures the agency operates with integrity and accountability by managing Legal and Risk frameworks. It focuses on maintaining high standards of performance while navigating complex regulatory environments.

• Communications: This team serves as the vital link between the agency and the public, ensuring that information is clear, accessible, and transparent to both internal stakeholders and the families CDHS serves.

• Infrastructure: Powering the agency’s physical and digital foundations, this lane includes the Division of Business Innovation, Technology and Security (BITS) and Facilities Management. Together, they provide secure technological tools and safe physical environments.

• Human Resources: Recognizing that people are the agency’s greatest asset, HR focuses on talent acquisition, employee development, and fostering a supportive workplace culture that empowers staff to fulfill the CDHS mission.

Weekly Hybrid Working Arrangements

Minimum 2 days In Office and Maximum 3 days Remote Work @ 1575 Sherman Street, Denver, CO 80203

Please note: Work arrangements are subject to change at any time.

This position is designed to provide high-quality administrative support for the Communications (COMMS) team and Strategic Operations and Solutions (SOS) team, Chief Infrastructure Officer (CIO), and the CORA Team. By functioning as an administrative floater within these teams, this position acts as a highly adaptable resource that provides temporary, on-demand support and coverage across Operations and Strategy to ensure seamless operations.

• Shared General Administrative Support for Operations and Strategy Teams - The PAII handles general administrative overflow that applies to COMMS, SOS, and Chief Infrastructure Officer.
  

• Designated Administrative Responsibilities - Provides high-level administrative, operational, and coordination support across Communications (COMMS), Strategic Operations & Solutions (SOS), CORA, and for the Chief Infrastructure Officer (CIO), including inbox management, meeting logistics, data reporting, software procurement, and records coordination. 

• Other duties as assigned  - Backup support to the Executive Assistant (EA) of Operations and Strategy and Other duties as assigned. 

Minimum Qualifications:

Option 1: Experience Only:

Five (5) years of relevant experience working for the Department of Human Services or other State agencies and providing administrative or executive support to multiple teams, managers, or senior leaders, including calendar management, meeting coordination, correspondence, and document preparation. Including experience in customer service or stakeholder support, with a demonstrated ability to communicate professionally and respond effectively to diverse internal and external audiences. Managing confidential or sensitive information with professionalism. Experience supporting functions related to communications, operations, compliance, public records, infrastructure, or human resources would be especially valuable. Experience with project management/coordination 

OR

Option 2: Education and Experience:

A combination of related education and/or relevant experience working for the Department of Human Services or other State agencies, and providing administrative or executive support to multiple teams, managers, or senior leaders, including calendar management, meeting coordination, correspondence, and document preparation. Including experience in customer service or stakeholder support, with a demonstrated ability to communicate professionally and respond effectively to diverse internal and external audiences. Managing confidential or sensitive information with professionalism. Experience supporting functions related to communications, operations, compliance, public records, infrastructure, or human resources would be especially valuable. Experience with project management/coordination  equal to five (5) years

Substitutions

• Additional appropriate education will substitute for the required experience on a year-for-year basis.

• Additional appropriate experience will substitute for the degree requirement on a year-for-year basis.

Preferred Qualifications:

• Adaptability and Flexibility: Ability to quickly adjust to changing priorities, provide support across multiple teams, and step into different administrative functions

• Organizational Skills: Strong ability to manage multiple assignments, maintain accurate records, coordinate schedules, and support recurring operational responsibilities with attention to detail.

• Communication Skills: Excellent written and verbal communication skills with clear and professional correspondence.

• Customer Service Orientation: Provides responsive, high-quality support to staff, leadership, and stakeholders while maintaining professionalism and confidentiality.

• Collaboration and Teamwork: Ability to work effectively across diverse teams

• Administrative and Technical Proficiency: Experience with office administration, calendar management, document preparation, meeting coordination, and proficiency in office software and collaborative technology platforms.

• Problem-Solving and Initiative: Independently resolve routine administrative challenges to maintain workflow continuity.

• Time Management and Prioritization: Balance competing demands, manage shifting deadlines, and maintain productivity in a fast-paced environment.

• Confidentiality and Professional Judgment: Demonstrate ability to handle sensitive information with discretion, particularly when supporting executive staff and compliance-related functions.

• Knowledge of Government or Public Service Operations (Preferred): Familiarity with state agency procedures

• COWINS Partnership Agreement: Relevant years of State service, prorated for part-time, that contribute to a candidate's position-related knowledge, skill, ability, behavior, or other posted competency should be considered as a preferred qualification and given weight under the process. 

• TRANSFERS ONLY : Relevant years of State service will be considered as a preferred qualification and given the weight of at least 15% of the overall score under the process.

Conditions of Employment:

• Standard background check and reference check required

• This position requires State of Colorado residency at the time of application (unless otherwise identified in the posting), and residency within the state throughout the duration of employment in this position.

• Former State employees who were disciplinarily terminated or resigned in lieu of termination must:
  
  

  1. Disclose that information on the application.

  2. Explain why the prior termination or resignation should not disqualify you from the current position.

  3. Provide your employee number from your prior State employment.  Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

Important Note: Please review your application to ensure completion. For the most equitable applicant experience, CDHS's hiring teams consider only the contents of your application to determine meeting minimum qualifications and for the comparative analysis process. 

Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements. 

• Preferred Qualifications & Competencies:

  • Relevant years of state service experience.

A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position.  You must complete the official State of Colorado online application.  Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process. You must specifically document your work experience and qualifications in the application form. Do not use "see resume" or "see attached."

You must meet the minimum qualifications to continue in the selection process.  Part-time work experience will be prorated.

After minimum qualification screening, the comparative analysis process will involve reviewing and rating of all the information you submit. The comparative analysis step may also include your results from standardized testing. 

Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications. 

If listed, answer all supplemental questions as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question.     

Answer the supplemental questions completely and thoughtfully. We will rate your answers  based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).

Appeal Rights: 

You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated.  You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board website.

• You or your representative must sign and submit the official appeal form for review.  

• You can find the official appeal form here. 

• You must be deliver the official appeal form to the State Personnel Board:

  • By email (dpa_state.personnelboard@state.co.us), or

  • Postmarked in US Mail to(1525 Sherman Street, 4th Floor, Denver CO 80203, or 

  • Hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or

  • Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

Contact the State Personnel Board for assistance:

• At (303) 866-3300, or

•  Refer to the  Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules webpage.

• How to apply to the State of Colorado (Youtube Video, Runtime 3:59, Closed Captions Available)

• The Assessment Process

If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. Each of us is committed to contributing to a safe and accessible CDHS. In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans

• Medical and dental health plans

• Employer supplemented Health Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• State of Colorado Employee BenefitHub Resource Center

• Employee Wellness program

• Excellent work-life programs, such as flexible schedules, training and more

• Remote work arrangements for eligible positions

• *Some positions may qualify for the Public Service Loan Forgiveness Program.

• We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve. We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.

• Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

• We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

• Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

• We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

• Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment. 

This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to cdhs_ada@state.co.us.

The State of Colorado is an equal opportunity employer

We are committed to increasing a “Colorado for ALL" of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities.  The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Toll Free Applicant Technical Support

If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time).  Helpful hints: if you are having difficulty uploading or attaching documents to your application 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach) it.