Operations Analyst - Investment Services (Corporate Actions & Income Processing)

Location:

4900 Tiedeman Road, Brooklyn Ohio

Job Summary

Working within a team environment, responsible for corporate actions processing support for securities held by Key Private Bank clients on our accounting system, Global Plus.  This position manages daily processing flows, analyzes reporting and resolves exceptions in a timely basis. 

The Corporate Actions & Income Processing team supports corporate actions, class actions, proxies, dividends, and fixed income functions for Key Private Bank, Institutional Services, and Family Wealth.  This department is expected to ensure a high level of client service while also ensuring that risks to the organization are mitigated.   Other duties may include performing the daily reconciliation of bond maturities/redemptions, completing closed account class action research and supporting income processing.  In addition, this position is responsible for assisting with projects to streamline and improve departmental processes.

The individual will assist and support Investment/Trust professionals in a Trust and Investment Management environment.  Strong attention to detail, analytical, and problem resolution skills, as well as basic to intermediate Excel knowledge, are critical to succeeding in this position.

 Essential Functions:

• Performs a variety of analytical functions associated with the processing of corporate actions on our custody system, Global Plus.  Processes voluntary corporate actions such as conversions, consent solicitations, exchanges, mergers, optional dividends, puts, rights offerings, tender offers, and warrants.  Processes mandatory corporate actions such as spin-offs, name changes, bankruptcies, reorganizations, rights redemptions, bond defaults, and worthless assets.

• Processes these corporate actions in a timely and accurate manner to limit liability to the corporation in a highly sensitive area.
• Prepares client notification of pending corporate actions.  Communicates information to administrative officers and investment managers to allow various parties to make informed investment decisions.  Follows up with account officers to ensure timely processing of client elections.
• Supports and backups the processing of income derived from equities and fixed income securities such as bonds, certificates of deposit, collateralized mortgage obligations, and mortgage backed securities.
• Supports daily balancing of bond maturities and redemptions.
• Supports research on class action payments received for closed trust accounts.
• Analyzes information received and performs a variety of accounting, control, and processing functions leveraging knowledge of generally acceptable accounting principles and securities industry procedures to properly accomplish underlying transactions. 
• Resolves exceptions resulting from internal processing to affect accounting entries in a timely and accurate manner, while limiting liability to bank.
• Identifies, initiates, and develops process improvement opportunities.  Works with department leadership team to implement improvements.
• Assists with departmental projects.
• Assists with open desk coverage.
• Updates and maintain policies and procedures.
• Complies with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and the bank.
• Perform other duties assigned; duties, responsibilities, and/or activities may change, or new ones may be assigned, at any time, with or without notice.

Additional Functions

• Participates in Business Reviews and Continuous Improvement initiatives
• Provide problem solving ability as well as support to others with problem solving
• Provide proactive client service
• Work in a team environment and implement continuous improvement initiatives to increase quality, speed and productivity within the department

 Education

• Bachelor's degree in Accounting, Finance or business-related area or equivalent work experience.

 Work Experience

• 1+ years of work experience in the financial services industry; investment operations experience preferred
• Industry experience or related analytical work experience is helpful. 
• Experience working with Microsoft Office Products (Excel, Word) required

Skills

• Excellent analytical and organizational skills
• Strong detail focus.
• Ability to learn detailed processes quickly and function independently with limited supervision.
• Excellent research and problem-solving skills.
• Ability to work in a team environment.
• Ability to Deliver the Key Difference through strong client focus and service.
• Strong work ethic.  High energy and drive.
• Excellent written and verbal communications skills.
• Effective time management associated with daily and non-daily assignments
• Proven ability to adapt as organization, business environment and/or customer expectations change.

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Work Location Category

• Hybrid (2+ days)

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $48,000.00 - $72,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 05/08/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

 

 

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