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Operations Analyst

The Walt Disney Company
2 days ago
Full-time
On-site
New York, New York, United States

Job Posting Title:

Operations Analyst

Req ID:

10144923

Job Description:

At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company (TWDC) is a world-class entertainment and

technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that

remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a

variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re

constantly looking for new ways to enhance these exciting experiences.

The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise

efficiency and promoting cross-company collaborative innovation. Our group drives competitive advantage by enhancing our

consumer experiences, enabling business growth, and advancing operational excellence.

The Enterprise Technology Service Management & Delivery team is part of the Enterprise Technology Operations organization. We are

responsible for overseeing and facilitating Change Mgmt and Problem Mgmt practices across Enterprise Technology. We partner

closely with our business segments (Disney Experiences, Entertainment, Sports, and Studios) to mitigate risk. Our goal is to support

the implementation of beneficial change with minimal impact to our business users. When major impacts do occur, Problem Mgmt

drives root cause analysis and seeks improvements to prevent recurrences. We lead with a culture of communication, planning and

continual improvement.

What You’ll Do: 

  • Perform Studios focused and Enterprise Technology Change reviews, approval activities, and facilitate the CAB.

  • Manage the Problem Mgmt process for Studio’s owned major outages and root cause analysis

  • Coordinate the Change processes across functional teams and organizational structures

  • Perform post change review activities.

  • Drive Change and Problem record data integrity and influence stakeholders to improve practices

  • Drive evolution of Studio’s Change and Problem Management practices in alignment with TWDC standards

  • Knowledgeable with IT Service Management tools (ie ServiceNow, Jira)

  • Perform user testing for ITSM tool enhancements and upgrades

Required Qualifications & Skills: 

  • 3+ years in technical field

  • 3+ years in ITSM disciplines (Change Mgmt, Problem Mgmt, Incident Mgmt)

Preferred Qualifications:  

  • ITIL Foundations Certification v4

  • ITIL Service Transition or RCV Intermediate Certification

  • Lean Six Sigma - Yellow Belt Certification

  • Kepner Tregoe – Problem Solving Decision Making Certification

Education:

Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience

The hiring range for this position in New York, NY is $93,200 to $ 124,900 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Job Posting Segment:

Enterprise Technology

Job Posting Primary Business:

Services and Platforms

Primary Job Posting Category:

Service Delivery Management

Employment Type:

Full time

Primary City, State, Region, Postal Code:

New York, NY, USA

Alternate City, State, Region, Postal Code:

Date Posted:

2026-03-19