Operations Administrator

Primary Job Purpose:

The Operations Administrator is responsible for the daily operations of servicing deposit/loan accounts. The Operations Administrator will cross-train and obtain a general knowledge of functions within the department.

Primary Roles and Responsibilities:

• Works with branch employees to resolve account issues
• Scanning/imaging various documents into Synergy (cold storage)
• Works with each branch location and the fraud department regarding customer disputes on debit card transactions, ensures compliance with Mastercard regulations
• Works with customer fraud issues
• Daily wire processing
• Monthly SAFE reporting
• Performs Escrow Analysis as well as handle any other Escrow related task
• Pays Insurance and Taxes as they become due
• Tracks expiration of Insurance/Flood policies.
• Research records and provides documentation in response to subpoenas/court orders
• Monitor / resolve loan past dues
• Processes payoffs
• Processes construction draw requests
• Processes charge offs on loans accounts as requested
• Reviews numerous daily reports related to account maintenance and service charging
• Tracks Bankruptcy activity to include filing claims if warranted
• Loan Processing
• Update loan rates
• Processes deposit item returns
• Processes incoming wire payoffs
• Manages dormant accounts
• Processes outgoing mail
• Processes reclamations
• Processes garnishments
• Processes death notifications
• Performs other duties as requested

Minimum Education:

Must have a high school diploma or equivalency

Required Knowledge, Skills, & Abilities:

• Proficiency using Microsoft Office software products including advanced Excel, Word and bank software
• Good communications skills with emphasis on listening and problem-solving skills
• Possess the ability to be cross trained on many different job duties and rotate jobs within the department
• Ability to work in a fast-paced time sensitive environment
• Must exhibit attention to detail and sense of urgency to complete assigned tasks
• Must be able to work self-directed
• Demonstrated ability to handle multiple tasks simultaneously
• Exceptional organization skills
• Good communications skills with emphasis on listening and problem-solving skills
• Ability to meet designated deadlines and reprioritize as needed
• Previous banking experience preferred but not required