Open Jobs Operations Manager, Stores

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Job ID: 281657
Store Name/Number: BC-Pacific Centre (0528)
Address: 701 W Georgia Street, Vancouver, BC V7Y 1E4, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

As the next Operations Manager at Sephora, you will lead your specific Sephora store's operational efficiency, making it a well-oiled machine! You will support a team of Operations Leads and Consultants and support their development and career journey within the operations track. Your team will ensure the efficiency of the store and support areas such as compliance with company standards, visual merchandising, inventory, and supply management. The Operations Manager reports directly to our Store Operations & Talent Assistant Store Director and works in tandem with our Client Experience and Beauty Services Managers.

What you’ll be doing as a Store Operations manager at Sephora –

• Operational Excellence. Lead the operations of the store. Ensure execution of all operations-focused processes for the store and adherence to company standards.
• Inventory Management. Manage the inventory of the store. This includes shipping, receiving, and returning merchandise, cycle counting, and completing all processes within company guidelines and timeframes.
• Visual Merchandising. Manage the merchandising concepts and on-stage visuals within company standards. Manage all in-house and/or third-party cleaning crews, ensuring they adhere to agreed-upon standards by providing feedback, coaching, and escalation as necessary.
• Supply Management. Manage the process of maintaining an appropriate budget and quantity of supplies, testers, and samples for the store.
• Performance Assessment & Development. Participate in the management of all performance management situations for the operations team. Ensure timely feedback for improvement is delivered and followed up on as necessary.
• Passionate about Clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible.
• Develop budget strategies. Be seen as the expert by demonstrating a strong understanding of the store's sales performance, staffing, payroll, and all other controllable expenses within the store.
  
  

We’d love to hear from you if –

• You have 2-4 years of management experience in an operations-based role or equivalent internal experience.
• You are metrics-driven and have a proven track record of motivating and coaching a team to achieve company expectations and goals.
• You have no difficulty maintaining composure and possess strong managerial courage to have those tough conversations when needed.
• You have a proven ability to create high-performing teams and can easily identify in-store talent and develop them throughout their career journey.
• You have excellent verbal/written communication skills and the ability to influence business partners at all levels clearly and concisely. With experience in Windows, Word, and Excel.

We know that when reading job descriptions, sometimes you can check every box, and sometimes you feel so close to what a company is looking for but are missing 1 or 2 criteria. At Sephora, we like to be outside the box, so if you feel that you might be missing a few of the requirements but have transferable experience within your career journey- we encourage you to apply!

Location, Availability, and Physical Requirements-

• This role requires on-site work at the location specified in the job posting location/ address.
• This role requires availability, including evenings, weekends, and holidays
• Our stores are fragrance-filled environments where team members will be required to bend and stretch to stock shelves and lift and carry up to 50 pounds.
  
  

Sephora’s Total Rewards-

• The Compensation. Sephora's philosophy for pay is to offer competitive market rates and consider factors like market location, internal equity, job scope, and responsibility. Additionally, we assess the skills and experience required to be successful in the role.
• The Perks. Enjoy the product discounts, gratis & exclusive brand events. Think you’ve tried it all? Just wait until you work at Sephora!
• The Benefits. This role is eligible to participate in Sephora's extended health benefits and life insurance program, subject to full-time employment. We offer a range of benefits that can be tailored to an employee’s individual needs, in addition to paid time off so that you can rest and recharge.

The Education & Development. We heavily invest in training to build your personalized career plan and encourage internal mobility across Canada so you can achieve your professional goals. Sephora employees also have access to the LVMH job board and additional LVHM programs.

The compensation ranges between CAD$54,800.00 - CAD$68,500.00. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location. 
 
Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions. 
 
As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.