Office/Administration - Parts/Materials Coordinator

# of positions Needed: 2
Job Title: Service Coordination
Labor Category: Clerical/Call Center – Total Markup 33.05%
Payment Terms: Net 90 days (pay when paid)
Tenure MU 22.50% after 13 mos
Missing Equipment fee $2000
Background check, OIG/GSA Exclusion Screenings

Work hours: Torrance,CA 8am - 4:30pm, Frankfort, IL 8:30am - 5pm - *** INDICATE LOCATION ON RESUMES ****
Brand: Essilor Instruments
Term to Perm
ONSITE 100%
Location Address: 1) 527 Van Ness Ave., Torrance, CA 90501 / 2) 22749 Citation Rd., Frankfort, IL 60423
Work hours: Torrance ,CA 8am - 4:30pm, Frankfort, IL 8:30am - 5pm

Job Description: Responsible for coordinating the end-to-end flow of service work orders, including field & depot service activities, while also managing service parts coordination & inventory support. This role serves as a critical liaison between customers, sales, sales operations, service technicians, depot teams, vendors, & internal partners to ensure timely service delivery, accurate parts fulfillment, & a high level of customer satisfaction.

Specific Skills Needed:
Top 3-5 mandatory and/or minimum requirements
• Coordinate & organize the daily flow of service work orders for field & depot service teams.
• Assign, prioritize, & track service activities to ensure timely completion & effective resource utilization.
• Serve as a primary point of contact for service-related inquiries from customers, sales, sales operations, & service teams.
• Monitor service progress to ensure customer satisfaction, service quality, & proper invoicing.
Top 3-5 desirable attributes/qualifications?
• Strong organizational & administrative skills with the ability to manage multiple priorities simultaneously.
• Excellent attention to detail & commitment to accuracy in service documentation & order processing.
• Effective written & verbal communication skills for interacting with customers & internal teams.
• Proficiency in Microsoft Office (Excel, Word, Outlook) & comfort using ERP, service, or inventory management systems.




GENERALFUNCTION
Organizedanddetail-orientedindividualwithexceptionaladministrativeskillsandstrongcommunicationabilitiestomanageourpartsdepartmentandhandlevariousofficetasksrelatedtoit.Theidealcandidatewillplayavitalroleinensuringsmoothoperationsandprovidingtop-notchcustomerservicetoourclientsandstaff.


MAJORDUTIESANDRESPONSIBILITIES
• PartsInventoryManagement:Effectivelymaintainandoverseeourpartsinventorytoensureavailabilityandtimelyfulfillmentofcustomerneeds.
• OrderManagement:Createandmanagepurchaseordersandsalesordersforparts,ensuringaccuracyandefficiencyintheprocess.
• PartsSelection:Efficientlypickpartsrequiredforcustomerrepairs,contributingtoourserviceexcellence.
• RecordKeeping:Maintainservicerepairrecordstotrackandmanagethehistoryofrepairsandpartsusage.
• CustomerandStaffSupport:Providetimelyandknowledgeableassistancetocustomersandstaff,addressinginquiriesandensuringexceptionalcustomerservice.
• Collaboration:WorkcloselywithourinternalServiceTeam,manufacturers,andcustomerstocoordinatepartsrequirementsanddeliveries.
• InventoryCounts:Conductregularpartsinventorycountstomonitorstocklevelsandmakedata-drivendecisions.
• SalesEnhancement:Developandimplementstrategicplanstoboostsaleswithinthepartsdepartment.
• SalesAnalysis:Analyzepartssalesandmaintainstocklevelstomeetcustomerdemandswhileoptimizinginventoryefficiency.




BASICQUALIFICATIONS
• Previousexperienceinparts/inventorymanagementsuchasanAutoPartsroleisadvantageousbutnotmandatory.
• Provenexperienceinmanagingamultifacetedofficeenvironmentwithdiverseresponsibilitiesandinteractions.
• Strongorganizationalandadministrativeskills.
• Excellentattentiontodetailandacommitmenttomaintainingaccuracy.
• Effectivecommunicationskillsforinteractingwithcustomersandinternalteams.
• Aproactiveandadaptableapproachtoproblem-solvingandimprovingdepartmentalprocesses.


PREFERREDQUALIFICATIONS
• HighSchoolDiplomaorEquivalent
• AdministrativeOfficeExperience1-3Years
• Proficiencyincomputersystemsandcomputerusage.