NOC Operations Specialist (Fleet Operations)

About Knightscope

Knightscope is building an Autonomous Security Force to make America the safest country in the world. Our systems combine autonomous vehicles, artificial intelligence, advanced sensing, and real-world deployment at scale.

The Role

The NOC Operations Specialist is responsible for real-time monitoring, triage, and coordination of Knightscope’s autonomous security robot fleet. This role serves as the first line of operational response for incidents impacting robot availability, customer experience, and service continuity. The position requires strong technical aptitude, calm decision-making under pressure, and clear communication across engineering, field service, and customer-facing teams.

Location: Sunnyvale, CA (On-Site at KHQ)

Key Responsibilities

Fleet Monitoring & Incident Response

• Monitor fleet health dashboards, alerts, and telemetry in real time
• Identify, triage, and respond to robot outages, degradations, and anomalies
• Initiate and manage incident response workflows, including escalation when required
• Coordinate emergency actions such as robot resets, configuration changes, or hot swaps

Operational Coordination

• Serve as the primary operational point of contact during active incidents
• Coordinate with Field Service, Engineering, and Deployment teams to resolve issues
• Track incident progress and ensure proper handoff between teams and shifts

Customer & Stakeholder Communication

• Provide timely and accurate updates to internal stakeholders
• Support customer-facing teams by supplying incident context, status, and resolution details
• Ensure incidents are handled in a way that preserves customer confidence and brand reputation

Documentation & Continuous Improvement

• Document incidents, actions taken, and outcomes in internal systems
• Contribute to runbooks, SOPs, and operational playbooks
• Identify recurring issues and trends and escalate for root cause analysis

Shift & Coverage Support

• Participate in shift-based coverage, including nights, weekends, or on-call rotations as required
• Ensure clean handoffs between shifts with clear documentation and status updates

Required Qualifications

• Experience in a NOC, SOC, IT Operations, or similar real-time operations environment
• Strong troubleshooting skills across Linux systems, networking, and distributed systems
• Ability to remain calm and effective during high-pressure or customer-impacting incidents
• Clear written and verbal communication skills
• High level of ownership, reliability, and attention to detail

Preferred Qualifications

• Experience supporting hardware-integrated or robotics systems
• Familiarity with monitoring tools, alerting systems, and incident management platforms (e.g., PagerDuty)
• Experience working with cross-functional engineering and field service teams
• Exposure to scripting, automation, or operational tooling

Work Environment & Schedule

• Shift-based role supporting 24/7 operations
• May include nights, weekends, holidays, or on-call rotations
• Remote or hybrid depending on operational needs

Success Indicators

• Reduced mean time to detect (MTTD) and mean time to resolve (MTTR) incidents
• Improved fleet uptime and availability
• Consistent, high-quality incident handling and escalation
• Positive feedback from internal teams and customers
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Why This Role Matters

The NOC Operations Specialist plays a direct role in shaping customer experience and operational reliability. Effective performance in this role reduces downtime, prevents escalation, and ensures Knightscope delivers dependable autonomous security services at scale.

Compensation & Benefits

• Base salary range:  $60,000 - $70,000 (DOE)
• Medical, Dental, Vision
• Life Insurance & LTD
• 401(k)
• PTO & Holidays
• Supplemental Insurance Options