NetSuite Programs & Operations Analyst
OracleOverview:
Within the NetSuite Global Customer Operations (GCO) organization, the Partner Programs and Operations team supports the extended global partner ecosystem involved in acquiring new customer opportunities for NetSuite. To help accelerate the continued growth and momentum of the NetSuite business, the GCO is looking to grow the Partner Programs and Operations team in support of these efforts.
This role will be a key individual contributor responsible for supporting the growth of the NetSuite business through our partner ecosystem. The role will interact with members of the extended partner sales team, internal cross functional teams and occasionally with partners contacts.
Responsibilities:
This role has three main areas of responsibility:
-
Administration and management of the NetSuite Alliance Partner (AP), Solution Provider (SP) and Business Process Outsourcing (BPO) partner programs:
a. Provide partner facing tools, applications, and supporting material for APs, SPs and BPOs to engage with and benefit from their participation in our partner ecosystem
b. Conduct program measurement and assign partner program achievement per the partner agreement.
c. Proactively identify improvements to effectively measure program and partner effectiveness 2. Compliance and adherence to the program policies, processes and practices by our partners and internal partner teams:
-
Audit partner tractions to ensure program benefit sets are properly awarded
a. Ensure the partners NetSuite practice is in compliance with the respective partner program requirements
b. Oversee key business processes supporting the AP and SP programs
c. Maintain and update program documentation
-
Governance and oversight of the partner programs in alignment to the Oracle risk model for partners and within the T’s & C’s of the respective partner agreements:
a. Escalation point for inquiries around the NetSuite partner programs
b. Engage with Oracle Corporate teams when as needed
c. Provide SME insights for questions and concerns from Oracle Corporate teams
Qualifications/Experience:
- 7-10 years, working within a partner/channel environment in a Sales Support or Operational role
- Previous experience in a Business Development or Channel Account Management role a plus
- Business acumen to understand the difference between the AP and SP partner models
- Highly organized and detail-oriented team player
- In-depth and demonstratable experience in managing multiple complex projects (PMP Preferred)
- Experience with Cloud ERP/Financial solutions (NetSuite, SAP, Sage, Workday, Epicor, etc.) a plus
- Experience with Partner facing tools (partner portals, lead/deal registration, MDF/COOP funds, etc.) a plus
- Self-starter with the ability to create structure out of ideas and concepts
- Strong problem-solving skills
- Ability to identify gaps in processes and procedures
- Ability to handle dynamic and fluid situations with a positive attitude and a sense of humor
- Bachelor’s degree or equivalent experience
Responsibilities
Please see above.
Qualifications
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $33.94 to $67.88 per hour; from: $70,600 to $141,200 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3