NA Logistics & Fulfillment Manager

At Ouster, we build sensors and tools for engineers, roboticists, and researchers, so they can make the world safer and more efficient. We've transformed LIDAR from an analog device with thousands of components to an elegant digital device powered by one chip-scale laser array and one CMOS sensor. The result is a full range of high-resolution LIDAR sensors that deliver superior imaging at a dramatically lower price. Our advanced sensor hardware and vision algorithms are used in autonomous cars, robotics, industrial, and smart infrastructure applications (among many others). If you’re motivated by solving big problems, we’re hiring key roles across the company and need your help!

As a NA Logistics & Fulfillment Manager, you will be responsible for high level strategic fulfillment planning, maintaining and updating processes and performing physical activities including,  unloading deliveries, processing returns, locating merchandise, and packaging orders for shipment. You will also be required to interact with external carriers and internal cross-functional teams to resolve order-related issues. 

To ensure success as a NA Logistics & Fulfillment Manager, you should have a good understanding of warehousing procedures, detail oriented, the ability to lift heavy objects, and to work in a fast-paced environment. Ultimately, process orders quickly and efficiently while adhering to safety and quality standards.

Responsibilities:

• Order Fulfillment: Own the end-to-end process from receipt to shipment, ensuring accurate configuration (FG), picking, packing, and dispatching.
• Logistics & 3PL Management: Coordinate outbound logistics, manage 3PL relationships, and resolve shipment issues/claims.
• Inventory & Data Accuracy: Maintain high inventory integrity through cycle counting and reconciliation, ensuring systems reflect physical stock.
• Planning & Analytics: Generate weekly reports, provide order forecasts/schedules, and maintain high On-Time Delivery (OTD) metrics with root cause analysis.
• Compliance & Process Improvement: Ensure adherence to international/domestic shipping regulations, support item classifications for HS and ECCN while proactively identifying and implementing process improvements.
• Project Leadership: Lead projects and support operational logistics receiving/shipping) as needed. 
• Cost: Perform invoice validation and freight accruals.
• Process: Draft, Maintain and update process documents as needed.    
• Management: Lead, manage and elevate team performance. 
• Analytical skills

Requirements:

• Bachelor’s degree or minimum 5+ Years of similar industry experience, with 3 years as a people manager.
• Advanced Computer Literacy/Proficient with MS Office /G-Suite Knowledge required
• Experience with Netsuite or similar ERP systems
• International Shipping & Trade Compliance knowledge.
• Customs broker’s license preferred or similar experience on import and export.  In-depth knowledge of  ECCN knowledge, HTS classification, duty drawback and other programs hands on experience required.

• Detail oriented and highly organized.
• Ability to lift heavy objects up to 50lbs
• Self-Starter with the Ability to work in a fast paced/dynamic environment.
• Ability to stand or walk for up to eight hours a day.
• Experience working and managing 3PL, Parcel, LTL and freight forwarders domestic and internationally.
• Ability to solve problems and communicate effectively with others
• Ability to prioritize and complete tasks as assigned, with minimum supervision
• Fully onsite position. 

We acknowledge the confidence gap at Ouster. You do not need to meet all of these requirements to be the ideal candidate for this role.

Ouster is an Equal Employment Opportunity employer that pursues and hires a diverse workforce. Ouster does not make employment decisions on the basis of race, color, religion, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military status, or any other basis protected by local, state, or federal laws. Ouster also strives for a healthy and safe workplace, and prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance, Ouster considers qualified applicants with arrest and conviction records for employment. If you have a disability or special need that requires accommodation, please let us know.