Markham - Operations Analyst

Operations Analyst           Location: 505 Miller Avenue, Markham, ON (On-Site) Position Type: Permanent Full-Time Reporting To: Regional Manager/ Corporate Operations Technology Specialist Start Date: Immediately Hours: Monday to Friday, Flexible (9 hours per day) Compensation: $60,000- $80,000 per annum   About Miller Waste Systems: Miller Waste Systems Inc. has been in operation since 1961. As a proudly Canadian, privately owned and operated Waste Company, Miller Waste is a leader in waste management and diversion, providing governments and industries with a wide range of services in the province of Ontario, Nova Scotia, New Brunswick, and Manitoba, and currently operates out of more than 30 locations.   Our people are our number one asset and together we are working towards achieving our vision to be the most trusted, most operationally excellent integrated waste provider in North America.  Join us and become a part of the Miller Waste team and be a part of something great, where you can make a difference.   Summary: The Operations Analyst will support the operations teams by identifying and implementing cost-saving opportunities through efficiency improvements in route planning and equipment operations.  Working closely with the district managers, this position supports a core, foundational component of Miller’s future-state operating strategy and will serve as a key contributor to integrating and executing all aspects of routing solutions and equipment optimization. The Operations Analyst will leverage their deep knowledge of route optimization methods and technologies to ensure technical solutions, processes, and field expectations follow a continuous improvement mindset.  Additionally, this role will be eligible to grow into advanced role(s) based on performance, technical and process aptitude, and demonstrated ability to gain support for ideas and influence without direct authority.   Responsibilities: In the position of Operations Analyst, the responsibilities include, but are not limited to: Must adhere to Miller Waste System safety protocols and must be familiar with the Occupational Health & Safety Act. Provide day-to-day support and play a lead role in executing Miller Waste Systems’ strategic and future state routing goals. Support workstream activities across Field, IT, and Operations resource groups to deliver on operational objectives. Working with field and corporate operations, develop comprehensive processes and procedures documents to support route and equipment operations optimization activities. Support the identification of opportunities and the development of new solutions to drive a more predictive and streamlined operating model. Document cross-functional requirements that support overall company goals and strategies. Support or play a lead role in the design, development, testing, execution, and implementation of routing and productivity solutions in collaboration with software providers. Develop and optimize collection routes using GIS tools and route planning software. Analyze operational data to identify efficiency gains and cost savings. Integrate route plans with in-cab systems and telematics for real-time monitoring. Prepare dashboards and reports on KPIs (missed stops, route duration, fuel usage). Support field validation and change-management during route adjustments. Analyze and prepare reports on current operational performance metrics compared to other regions/districts and the budget. Incorporate AI technology in the route optimization process. Travel will be required up to 50% of the time. Other duties as assigned.     Competencies & Qualifications: Experience supporting an enterprise routing or logistics-based technology design and implementation program. Familiarity with or expertise in GIS (Geographic Information Systems) software. Experience utilizing GIS, Mapping, or Logistics management applications. Strong analytical, critical thinking and problem-solving skills. Working knowledge of Microsoft Office suite with advanced proficiency in Excel. Business degree or diploma. Understanding of modelling techniques, benchmarking, and statistical analysis. Experience or knowledge of the waste industry (preferred). 3+ year experience in Transportation, Logistics, or Routing (preferred). Excellent verbal and written communication skills, with the ability to influence without formal authority.   Posting closing date: This posting will remain active until it has been filled.   This posting is for an existing vacancy. Artificial intelligence is not used in the screening, assessment, or selection of applicants for this position. We realize that you may not feel you have every qualification listed and that working to secure a career can be stressful.  If you feel that you meet most of the company’s needs and that your passion for your work adds value to a growing company, we would still love to hear from you. Miller Waste Systems is committed to equity, diversity and inclusivity in the workplace, we welcome applications from women, racially visible individuals, people with disabilities, indigenous peoples, and LGBTQ2S+ persons. We are committed to providing people with disabilities with equal opportunities and standards of goods and services and are fully compliant with applicable provincial Disabilities Acts.   Miler Waste Systems strives to be an employer of choice. As a proudly Canadian, privately owned and operated Waste Company we have over 65 years’ experience of providing quality service to all our customers. We have been successful in achieving this goal by providing a family and employee centric environment at all our locations. We provide industry leading work environment and compensation, benefits, and pension programs.