Managing Director - Head of Central Operations and Technology Support

Managing Director - Head of Central Operations and Technology Support 

Who is Gen II?

Gen II is a leading fund administration provider focused entirely on serving private capital asset managers and investors with a best-in-class combination of people, process, and technology. Gen II has more than $1 trillion in private fund capital assets under administration.

With offices in the US and Europe, we’re looking for do-ers, problem-solvers, and entrepreneurs like you who want to make an impact in our industry, grow with us, and create a community where everyone thrives.

Careers mean more at Gen II – more opportunity, more innovation, and more ideas! You’ll have the opportunity to grow in ways that are meaningful to you and work alongside some of the best people in their field. You’ll also receive training which will advance your skill set, both technically and personally allowing you to achieve your career aspirations with us. Be part of our community that recognizes achievements, promotes from within, and receive meaningful benefits which focus on your physical, mental and financial well-being.

Key Facts:

• Administering over $1T in assets
• Servicing nearly every significant investor in the asset class
• Institutional grade infrastructure and SSAE 18 (SOC-1, Type 2) certification, ensuring confidence in our processes and operating model

www.gen2fund.com 

What’s the role?

This role is responsible for leading the team supporting the day-to-day client service operations which includes leading process optimization and reengineering. The Head of Central Operations and Technology Support will manage a team of around 5-10 individuals and report directly to the Head of CS Northeast.

What you’ll be doing

• Lead, mentor, and develop a team of client service professionals, fostering a culture of excellence and continuous improvement
• Provide technical guidance and support to team members on complex fund admin matters.
• Build team engagement and morale through effective communication, recognition, and support.

• Coordinating technology requests with the development team and the integration of new technology builds into the client service operation.
• Providing process oversight of files with all 3^rd parties and clients, data transformation and straight through processing to downstream systems and coordination of systems integration. Processes will include but are not limited to reconciliation, activity booking and investor activity processing.
• Will include heavy client interaction daily including frequent communication with clients at the executive level.
• Maintain a working relationship with all client contacts, auditors, lawyers, and banking personnel.

• Drive operational efficiency through set up and adoption of best practices.
• Contribute to the implementation and optimization of fund administration systems and technology platforms.
• Identify opportunities for automation / standardization to enhance service quality and efficiency.
• Share learnings and best practices across the wider Gen II organization.
• Participate in projects and initiatives that support Gen II's growth and development.

The ideal background for this role:

Essential Qualifications & Experience

• Bachelor's degree in accounting or finance, or equivalent work experience.
• 15 plus of related work experience.

• Very comfortable in understanding and navigating through Partnership Agreements, legal documents, and Investment Agreements.
• Advanced knowledge of types of Reporting for Investment Funds / Investment Companies and Investors in USGAAP.
• Strong written and verbal communication skills.
• Technical Knowledge and Business Acumen.
• Extensive Microsoft suite skills - Excel (pivots), Word, PowerPoint, and Outlook.

Knowledge & skills

• Entrepreneurial mindset; you're excited by the opportunity to build something new.
• Team builder – you know how to attract, develop, and retain top talent while fostering a collaborative, high-performance culture.

• Excellent presentation and communication skills, both written and verbal; comfortable communicating at all levels in the organization.

• Strategic thinking combined with hands-on execution – you can see the big picture while rolling up your sleeves.
• Deep commitment to client service – you genuinely care about delivering excellence and building lasting partnerships.

• Curiosity and learning agility in AI including; using available tools for optimization opportunities, embracing AI driven change and being a culture carrier for others.
• Ability to learn on-the-job quickly, apply learning to clients and recommend solutions to issues.
• Ability to quickly adapt to changes in processes and procedures in a rapidly changing environment.
• Strong attention to detail and accuracy.
• Superior problem solving, judgment and decision-making skills.
• Ability to think independently, prioritize, multi-task and meet deadlines.

Work Arrangement:

All applicants applying to Gen II Fund Services, LLC must be legally authorized to work in the United States. Please note that all US employees are required to work a hybrid schedule, comprised of three (3) days a week in our New York office and two (2) days remotely.

The salary range for this position is $250K-275K in addition to a discretionary bonus and comprehensive benefits package. Please note that the actual salary offered within that range will depend on the candidate’s experience level.