Manager - Practice Operations

Current Openings: 

Primary Care - CIMGP

The Manager in Primary Care plays a crucial role in shaping the health and well-being of the entire community. By overseeing daily clinic operations, the Manager ensures seamless support for employees, dependents, and the community for primary care patients. This role will support Community Internal Medicine, Geriatrics, and Palliative Care (CIMGP) in addition to other assignments within Primary Care. The Manager role partners with CIMGP and Primary Care leadership teams to support transformation, innovation and automaton efforts. This position requires strong collaboration across various departments including the Department of Medicine and multi-disciplinary teams along with strong communication skills to support the daily operations in addition to Bold. Forward. In Rochester.

Department of Neurology

The Manager serves as a key member of the department leadership team and has operational responsibility for the outpatient practice. This role partners closely with physicians and allied health leaders to oversee daily outpatient clinic operations across eleven neurology subspecialties.  Key aspects of this role will include optimizing capacity, ensuring efficient patient access, leading process improvement initiatives, overseeing financial and quality performance, developing business plans, and piloting new concepts, innovations, and automation. The manager will be responsible for leading and implementing strategic initiatives in support of the department’s Bold. Forward. vision.

Department of Radiology: Ultrasound, Interventional Radiology, Hospital Operations

The available manager position provides support for day-to-day operations of the Ultrasound Division, Interventional Radiology and Hospital Operations portions of the Radiology clinical practice.  The manager is a key member of the practice leadership team, partnering closely with physician, allied health and administrative leaders to ensure success of the practice.  The position is responsible for Rochester operations with limited enterprise engagement. 

Position Overview

The Manager partners with administrative leaders, physicians, and scientists to lead and coordinate operational and administrative functions in alignment with strategic priorities. The Manager has strong leadership, operational and process improvement capabilities. 

Embodying our Mayo Clinic values, the Manager plays a pivotal role within shields and departments managing teams and service lines. 

Responsibilities 

Vision and Strategy

• Lead and manage the team to operationalize the vision, executing goals and outcome-based objectives. 
• Actively contribute to the development of priorities and action plans.
• Serve as a liaison between front-line supervisors and staff and leadership to ensure strategic alignment, staff engagement, and open, transparent, bidirectional communication.
• Develop relationships externally in support of Mayo Clinic’s goals and objectives.

People and Culture

• Create and foster high performing, engaged teams, aligned to a culture of safety and Mayo Clinic values.
• Lead and mentor team through new and changing situations.
• Effectively manage team performance and difficult conversations with compassion and respect.
• Embed equity, inclusion, and diversity principles into team, across hiring, developing, and coaching staff.
• Coach, mentor, and develop direct reports and other allied health staff to foster engagement, life-long learning, and professional growth.

Operational Excellence

• Provide leadership with a primary focus on operational excellence, implementation, and staff engagement. 
• Apply operational knowledge, critical thinking, sound judgment, and problem solving in an integrated, matrixed environment. 
• Effectively manage staff assignments to meet fluctuating workload and business needs. 
• Embrace and drive operational execution with a sense of pace and urgency. Coordinate and direct staff to ensure smooth operations and efficiencies.
• Engage in systems design, process improvement, and optimization to improve and simplify operations and outcomes.
• Facilitate quality, safety, regulatory, and service excellence. 
• Manage projects and lead multidisciplinary teams including financial analysis, problem solving, and data-driven decision-making. 

Transformation and Innovation

• Develop a global mindset, and continuously invest in learning and gaining knowledge inter and intra industry. 
• Demonstrate continuous learning of emerging technologies and data literacy for departmental and organizational benefit. 
• Demonstrate forward-thinking and trend analysis to anticipate future needs and opportunities.
• Encourage team to pursue new approaches and demonstrate business agility.  

Financial and Business Acumen

• Demonstrate business acumen and apply financial rigor in managing financial results.
• Assist in managing budget for area of responsibility.
• Manage strategic growth to include staffing and other resources. 
• Implement, manage, and operationalize business plans and deliverables.
• Represent and communicate big picture thinking with business partners and stakeholders. 
• Support effective decision making and ensure long term sustainability through deep understanding of healthcare, education, and research finance models, including revenue drivers, to support effective decision making and ensure long term sustainability.

Master’s degree with a minimum of 1 year of relevant experience 

OR 

Bachelor’s degree with 5+ years of relevant experience required. 

Operational experience must include demonstrated competency in leadership, management, operations, finance, communication, and change management methodologies.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.