Manager, Operations

Job Summary:

The Manager of Operations will support the Sr. Director of Field Communications and Workforce Management by overseeing the creation and delivery of all field communications. This role manages internal system links and folders, assists in meetings, and helps drive Workforce Management (WFM) projects. Additionally, the position ensures effective communication strategies and content organization in partnership with other Support Central teams to enable field execution and engagement.

Essential Functions:

• Develop and Deliver Field Communications
  • Create clear, concise, and timely communications for field teams.
  • Collaborate with stakeholders to ensure messaging accuracy and alignment with business priorities.
• Manage Monthly Field Playbook
  • Gather, Draft, organize, and publish the Field Playbook on schedule.
  • Ensure content is relevant, actionable, and accessible to field teams.
• Maintain Internal Links and Folder Structure
  • Organize and update internal system folders for easy navigation.
  • Audit and refresh links to ensure accuracy and functionality.
• Support Workforce Management (WFM) Projects
  • Assist in planning and execution of WFM initiatives.
  • Track project milestones and provide status updates to leadership.
• Coordinate and Assist in Meetings
  • Prepare agendas, materials, and presentations for meetings.
  • Document key decisions and follow-up actions.
• Ensure Compliance and Consistency in Communications
  • Review content for brand and policy adherence.
  • Implement standardized templates and guidelines.
• Collaborate Across Departments
  • Partner with cross-functional teams to gather input for communications.
  • Help facilitate alignment between field operations and HQ initiatives.
• Monitor and Improve Communication Effectiveness
  • Collect feedback from field teams on communication tools and content.
  • Recommend enhancements based on insights and trends.
• Manage Content Calendar
  • Maintain a schedule for communication deliverables.
  • Coordinate timing with business priorities and field needs.
• Provide Administrative and Operational Support
  • Handle ad hoc requests from leadership.
  • Assist with reporting and documentation as needed.

Minimum Job Qualifications:

• High School Diploma
• Insert years of experience: 2 years in Operations handling field communication and operational project management duties
• Insert certification or licensure requirements: NA

Other Skills and Abilities Qualifications:

• Excellent customer service skills with both internal and external customers.
• Capable of working with frequent interruptions and changing priorities.
• Effective communication skills, written, verbal and interpersonal.
• Proficient time management, organizational skills and ability to meet established deadlines.

Compensation and Benefits:

• Compensation based on position, education and experience. Bi-weekly paid. 
• Base salary range: $80-90k/yr
• This position is eligible for our Support Central bonus program which is based on annual achievement of company performance.

Health and Wellness Benefits: 

• Employees are eligible for a variety of health and welfare benefits based on their Full-time or Part-time status on their date of hire, which include medical, dental, vision, healthcare & dependent care flexible spending accounts (FSAs), life insurance, disability, accident, critical illness, hospital indemnity, pre-paid legal, pet insurance and identity theft protection.
• Employees are eligible to participate in our 401(k) retirement plan after 30 days of employment. Participating employees are also eligible to receive a company provided match on their elective deferrals once they reach 1 year of employment with the company.

Employee perks/discounts: 

• Education assistance including tuition reimbursement 
• Childcare discount available to all employees
• Corporate partner Discounts
• This position is eligible for paid time off.  All Corporate employees are enrolled in our Flexible Paid Time Off (PTO) plan.  This plan allows for flexibility and discretion between employees and managers in taking time off - with no set accrual for vacation or sick time. Employees can use Flexible PTO for any reason and is compliant with the Colorado Healthy Families Work Act.
• Applications accepted through 1/30/2026.