Manager, Operations

Role Overview

This role is responsible for translating business priorities into daily operational execution, ensuring throughput, quality, and inventory accuracy targets are consistently achieved. The Manager directly leads supervisors and/or frontline associates and drives a culture of accountability, precision, and continuous improvement.

  What You’ll Own

Operational Execution

• Lead end-to-end intake operations, ensuring SLA, quality, and productivity targets are met.
• Align staffing and workflow to volume fluctuations and business priorities.
• Ensure strict adherence to inventory control, chain-of-custody, and security standards.
   

People Leadership

• Manage, coach, and develop a team of supervisors and/or operations associates.
• Set clear performance expectations and drive accountability through KPIs.
• Support talent development and workforce planning.
   

Process Improvement

• Analyze operational data to identify bottlenecks and drive efficiency improvements.
• Implement process enhancements that improve accuracy, reduce rework, and optimize labor.
• Partner cross-functionally with Vault, Marketplace, and Tech teams to improve workflow integration.
   

Business Impact

• Execute against department productivity and cost targets.
• Monitor operational metrics and take corrective action as needed.
• Contribute to scalable processes that support Fanatics Collectibles’ growth.
   

What We’re Looking For

• 5+ years of experience in warehouse, logistics, inventory, or operations environments.
• 2+ years of direct people leadership experience.
• Proven ability to lead teams in high-volume, process-driven settings.
• Strong analytical and problem-solving skills.
• Experience driving performance through metrics and continuous improvement.
   

Preferred

• Experience working with high-value inventory or collectibles.
• Familiarity with WMS or inventory management systems.
• Lean or continuous improvement experience.

Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers