Manager, Office Operations - East

The Manager, East Coast Office Operations is responsible for leading and coordinating key facilities programs and administrative services across the organization’s real estate portfolio, with a primary focus on the East Coast offices. This role ensures the efficient execution of strategic projects—including headquarters build and relocation—while overseeing building operations, mail and receiving services, brochure and materials distribution, and vendor relationships.

Reporting to the Director North America Office Operations, the Manager collaborates with internal teams such as Human Resources and Facilities, as well as external vendors, to deliver high-quality, cost-effective solutions that support corporate functions, operational goals, and employee needs. The role also supports business continuity planning and drives improvements in service delivery.

Essential Functions:

• Strategic Facilities and Operations Oversight:  Lead the planning, execution, and continuous improvement of office operations including maintenance, space planning, renovations, and equipment management. Ensure alignment with organizational goals and compliance with safety, security, and regulatory standards. Plan, implement, and manage strategic facilities programs, such as sustainability initiatives and workplace optimization. 

• Project Coordination and Execution: Lead and manage multiple high-impact projects, including the headquarters build, relocation, and other special initiatives. 

• Coordinate with vendors, contractors, and cross-functional teams to ensure timely delivery and budget adherence. Develop and manage project plans, tracking milestones, deliverables, and risks. Ensure all aspects of the headquarters build and relocation are executed smoothly and efficiently.  Oversee space planning, moves, furniture installations, and facility decommissioning to ensure seamless transitions and optimal use of space. 

• Leadership and Cross-Functional Collaboration:  Lead a team of administrative professionals and collaborate with HR, IT, Legal, and other departments to support enterprise-wide initiatives. Champion a culture of service, accountability, and continuous improvement.

• Data Analysis and Budget Management: Prepare and manage budgets for strategic projects, ensuring fiscal responsibility.  Monitor expenditures, identify cost-saving opportunities, and report financial performance to leadership.  Monitor project performance and generate reports to provide insights into operational efficiency and effectiveness.  Use data to recommend improvements to strategic projects and support decision-making.   

• Vendor and Stakeholder Management: Select, negotiate, and oversee vendors and service providers, ensuring contract compliance and high-quality service. Act as a liaison between stakeholders, facilitating clear communication and alignment on project objectives. 

• Compliance and Safety:  Ensure projects comply with local, state, and federal regulations, as well as company policies.  Oversee safety initiatives and emergency preparedness programs to maintain a secure workplace.

• Adheres to Corporate Policies and Procedures, including Code of Conduct, Audit Procedures and any control related responsibility for financial data entered, stored, or reported via business systems within employee’s control (list not exhaustive).  Ongoing Obligation

Knowledge & Skills:

• Problem solving:  This role requires proactive identification and resolution of operational inefficiencies, vendor performance issues, and space utilization challenges. The Senior Manager must anticipate disruptions to business continuity and develop mitigation strategies that ensure minimal impact to operations. They are expected to analyze service delivery data, budget trends, and vendor metrics to inform decisions and drive improvements. Complex contract negotiations and cross-departmental dependencies demand a high level of strategic thinking and adaptability. The role also involves balancing competing priorities and resource constraints while maintaining service excellence. Strong project management skills, with the ability to manage multiple priorities and deadlines. 

• Excellent communication and interpersonal skills to work effectively with diverse stakeholders. 

• Proficiency in facilities management tools, software, and systems. 

• Analytical mindset with the ability to interpret data and develop actionable insights. 

• Knowledge of building systems, maintenance practices, and sustainability principles.

Qualifications:

• ​​Bachelor’s degree in facilities management, engineering, business administration, or a related field. ​ 

• Certification in facilities management (e.g., FMP, CFM) or project management (e.g., PMP) preferred.

• 3-5 years of experience in facilities management, program management, or a related discipline. Proven experience managing large-scale projects or programs in a corporate or multi-site environment.​ 

• ​​Experience with sustainability initiatives and energy efficiency programs.​

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. 

Travel:  Less than 25% non-shipboard travel likely

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

This position is classified as “in-office.”  As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays.  Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. 

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.   

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: 

• Health Benefits: 
  • Cost-effective medical, dental and vision plans 
  • Employee Assistance Program and other mental health resources 
  • Additional programs include company paid term life insurance and disability coverage  
• Financial Benefits: 
  • 401(k) plan that includes a company match 
  • Employee Stock Purchase plan 
• Paid Time Off 
  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.  
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure. 
  • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.   
• Other Benefits 
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends 
  • Personal and professional learning and development resources including tuition reimbursement  
  • On-site Fitness center at our Miami campus

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