Manager of Post Audit Operations

The Post Audit Operations Manager will take charge of managing the day-to-day operations ensuring client savings and internal revenue goals are achieved. The Manager Post Audit Operations is responsible for planning, coordinating, and directing the activities of the post audit team, ensuring staff is well trained, knowledgeable, responsive, and adherent to client SLAs. The Manager has day-to-day oversight of finding letters, finding files, reprice files, invoicing, issues, and aging account receivables. The Manager will prioritize daily duties, lead regular team meetings to assess workflows, create and manage action plans and activities related to the post audit process and ensure the post audit process is completed timely for each month end closing. The Manager will identify areas for optimization and automation across Post Audit processes and procedures overseeing development and implementation. The Manager understands/manages staffing needs, tools, and training requirements.

Revenue Management:

• Ensures client savings and internal revenue goals are achieved
• Ensures finding/demand letters are sent daily for all clients
• Ensures revenue/findings files are submitted each week/month accurately and in a timely manner and a returning file is received for invoicing for all clients 
• Ensures invoicing is performed accurately and timely each month for all clients 
• Daily/Weekly/Monthly Tracking Reports
• Understands factors that generate/prevent revenue and solves issues that puts savings/revenue at risk

Performance Management:

• Ensures employees are aware, connected and accountable to program goals 
• Ensures productivity and quality goals are established and communicated to all employees
• Directly manage and support Poat Audit team Lead Assistant Manager and Assistant managers, providing leadership, guidance and performance oversight 
• Ensure employees are provided with monthly one on ones (PIP/Counseling when below standard)
• Ensures team meetings are held to communicate with staff (performance, issues, risks, updates, plans)
• Provides training (re-training) coaching and development to ensure employees can be successful in their role
• Ensure the team resources are available to perform the day to day duties. Manages attendance, holds Individuals accountable effectively/efficiently contributing to the program’s day to day activities needed to achieve goals.
• Builds a high performance team and strives for operational excellence

Continuous Improvement:

• Identify areas of optimization and oversee automation/enhancements 
• Project Management: Implementation of new clients/programs 
• Understands issues, barriers, performance gaps and creates action plans to improve results
• Works across functions to solve issues and improve results (Selections, Workflows, IT, Implementations)
• Looks for ways to continuously develop self and others
• Brings forth at least 1 new solution/improvement per quarter
• Assist others as needed (not all inclusive)
• Conduct all job functions and responsibilities in accordance with all company Compliance, Information Security and Regulatory policies, procedures and programs.

• Bachelor’s degree or equivalent work experience in operations and invoicing. 
• Minimum 5-8 years or equivalent work experience in operations/supervisory.
• Minimum 2 years of Healthcare experience.
• An understanding of Accounting/Reconciliation and Revenue Cycle Management 
• Strong leadership skills and ability to perform a wide range of duties.
• Excellent computer skills, proficient in excel, word, and outlook.
• Excellent people management skills, interpersonal skills, and communication skills.
• Able to train and delegate.