Manager of Plant Operations

Harbor’s Edge, a premier 5-star, resort-style Continuing Care Retirement Community (CCRC) is located alongside the beautiful Elizabeth River in Norfolk, VA. Our Community consists of 300 Independent Living Residential Units, 33-bed (Medicare/private) Skilled Nursing Healthcare Unit, 40-bed Assisted Living Unit, and 34-bed Memory Support Unit.

Harbor’s Edge has been honored by U.S. News & World Report’s Best Senior Living Program as a 2025 “Best” in multiple categories, including Independent Living – Activities & Enrichment, Feels Like Home, and Food & Dining. Additionally, our Community has also been recognized as a “Best” senior living community.

We are seeking a highly skilled full-time Manager of Plant Operations to supervise and coordinate the daily maintenance and support of Harbor’s Edge’s buildings, grounds, and facilities systems. Reporting to the VP, Facility Management Services, this position will oversee staff members in a wide range of related areas: Install, inspect, repair, and maintain building systems, mechanical, electrical, plumbing, HVAC, safety, waste management, painting, carpentry, fleet safety, and groundskeeping, etc. Consistently maintain a safe and effective work environment in compliance with federal, state, and local laws and regulations. Coordinate applicable work to be completed by contractors and skilled trades.

The ideal candidate should have a minimum of five (5) years of progressively responsible plant operations experience including formal electrical and HVAC experience in a similar setting such as continuing care retirement community, hospital. High rise building maintenance and long-term care industry strongly preferred. Requires at least (3) years of comparable management experience in a similar setting in facilities management and healthcare regulatory requirements, with a proven track record of managing, assessing, training large teams, and excellent documentation.

ESSENTIAL DUTIES AND RESPONISBILITIES

• Plan, prioritize, assign, supervise, review and lead in the work of staff responsible for buildings, grounds, and facilities’ systems. Preventive maintenance program for work order assignments and system data maintenance. Schedule, track work orders, and supervise work to ensure established service and quality standards, including painting, and/or carpentry projects. 
• Supervise, organize, and review work productivity, progress, and output and of assigned staff, appropriately direct through effective communication, guidance, policy and procedures. Ensure all worker safety measures are in place and in compliance by all team members. 
• Work closely with senior management, participate in development, and approved implementation of effective policies and procedures. Make recommendations for needed improvements to standards and procedures. Recommend and implement approved departmental goals and objectives.
• Create effective written communication for wide range utilization such as contract proposals, services procurement, address potential failing services, and to address issues of staff or facilities. Research best options timely. Demonstrates clarity, conciseness, completeness, and timeliness, with documentation maintained in an organized manner.
• Compliance and Reporting: Ensure the Plant Operations Department complies with all applicable federal, state, and local laws and regulations in all areas such as fire, safety, medical equipment, HVAC water, plumbing, electrical, waste management, equipment, painting, carpentry, etc.
• Ensure that all equipment and systems are in proper working order, promptly maintained, and serviced as needed. 
• Assist in managing Community’s OSHA and safety compliance program, including fleet safety and usage policy compliance. Help develop approved response plans for emergencies and property damage incidents as needed, along with senior management.
• Keen understanding and performance of the more technical electrical, HVAC (heating, ventilation, and air conditioning) and complex tasks of the work unit including Inspection, installation, and repair of all electrical, HVAC systems and equipment.
• Maintain documentation on the Community’s infrastructure such as building and electrical plans, warranties, maintenance vendor contracts, etc. Interpret, layout, and read blueprints of facility installation of electrical wiring, equipment, fixtures, based on job specifications and local code regulations to help ensure building conformance to all regulatory and safety codes.
• Participate in a variety of organizational projects and programs. Ensure appropriate budgeting, staffing, quality improvement and efficiency monitoring, and proper reporting mechanisms. 
• Establish and maintain productive relationships and positive communication with all management, teams, staff, residents, Works well as external partners, vendors, and general public. Collaborate with other departments to integrate assigned areas with overall business objectives.
• May work, when necessary, beyond normal working hours, on weekends, and in other positions. Provide weekend, holiday, and evening on-call and assist with staffing as needed. Expected to report to work on time and work the full established schedule.  

REQUIREMENTS:

• Minimum completion of two (2) year technical or trade school, with course work in electrical, HVAC, or related field.
• Technical license and/or certification(s) (e.g., HVAC, MEP, OSHA standards in Training).
• Valid Virginia driver’s license with acceptable driving record.
• At least five (5) years of previous progressively responsible plant operations experience including formal electrical and HVAC experience in similar setting such as CCRC or hospital. High rise building maintenance and long-term care industry strongly preferred.
• At least (3) years of comparable management experience in a similar setting in facilities management and healthcare regulatory requirements, with a proven track record of managing, assessing, training large teams, and excellent documentation. 
• Strong demonstrated commitment to the mission and goals of Harbor’s Edge, a passion for non-profit work, and dedication to service.
• Skilled at working with the elderly population in a courteous and friendly manner, demonstrating patience, compassion, integrity, and confidentiality. Perform duties with consideration for residents’ rights at all times.
• Demonstrate excellent leadership, analytical, interpersonal verbal communication, and training skills. Model for service excellence and serve as an effective resource with appropriate leadership, guidance, knowledge, and information. 
• Impeccable writing skills needed in order to write, create, and modify various types of documents and written communication. 
• Readily adapt to changing technologies and learn functionality of new equipment and systems.
• Perform independently and exercise good judgment. Keen attention to detail, observation, organization, and time management skills, business acumen, high self-initiative, and ability to accurately follow and deliver verbal and written directives in a timely manner. Operate effectively under pressure of deadlines and other stressors, remaining calm and professional. 
• Proficient utilizing computers and various software programs (e.g., Word, Excel, ticketing, tracking, life and safety, resident services, reporting systems, regulatory programs, etc.).
• Able to sit, stand for extended periods of time, stationary positions at certain times during the workday, walk, move about the large complex of buildings and operational areas, inside and outside, ascend/descend stairs, reach, turn, bend, stoop, crouch, and kneel, sometimes in remote/physically tight locations inside and outside, balance, maintain body equilibrium to prevent falls, reach overhead, grasp with both hands, fine manipulation, coordination, and repetitive motion. 
• Able to frequently exert up to 50 lbs. (unassisted) and/or lift up to 25 lbs. (unassisted) to move objects, with ability to carry, transfer, push, and pull, or by using appropriate equipment.
• Three-dimensional vision and ability to judge distances and spatial relationships so as to see objects where and as they actually are. Able to recognize colors. Able to hear and distinguish between normal tones and be able to perceive the nature of sounds. Able to exchange ideas by means of the spoken word as well as engage in activities to convey detailed or spoken instructions to other workers accurately, loudly, and/or quickly. Normal sense of touch and smell.

Comprehensive benefit package includes:

• Medical/Dental/Vision Insurance
• Paid Time Off + Six Paid Holidays
• 403(b) Retirement Savings Plan w/ Employer Contribution
• Employer Paid - Basic Life & AD&D Insurance
• Employer Paid - Short-term and Long-term Insurance
• College Tuition Reimbursement
• Employer Paid - Certification Training
• Employee Assistance Program (EAP)
• Legal Resources & Identity Protection Plan

*Benefit offerings vary according to employment status.

EEO/D/V