Manager, Nursing & Medical Operations - Crisis Services-Administration - Behavioral-FR

Leads nursing and medical operations in crisis stabilization and emergency psychiatric settings, ensuring delivery of safe, high-quality, trauma-informed care. Oversees nursing personnel, medication administration, infection control, and emergency protocols.

Essential Functions:

• Supervise and evaluate RNs, LPNs, and APRNs providing crisis stabilization and medical support staff.
• Ensure compliance with the Florida Nurse Practice Act (Chapter 464), AHCA regulations, and facility licensure requirements.
• Ensure all clinical documentation is completed accurately and on time, meets DCF, AHCA, and accrediting body standards, and adheres to required billing and coding practices.
• Partner with revenue cycle and finance teams to ensure proper use of CPT/HCPCS codes, service modifiers, and payer policies; participate in budget discussions.
• Oversee medication administration, medical screening, and emergent response protocols.
• Manage infection prevention, restraint/seclusion documentation, competency evaluations, and continuing education.
• Participate in quality monitoring, incident review, and corrective action plans.
• Collaborate with psychiatry and clinical leadership on service delivery and staffing needs.
• Collaborate with internal and external partners (law enforcement, hospitals, community agencies) to strengthen crisis response networks.
• Develop subject-matter expertise in the center’s EMR system and oversee its effective use within the nursing and medical services team.
• Serve as a knowledgeable resource able to cross-cover responsibilities of other department managers during absences or peak operational periods.
• May include evening, weekend, or on-call rotation coverage due to the nature of crisis work.

Education:

• Bachelor of Science in Nursing Required, or MSN Preferred.

• Must comply with Chapters 464 and 395, Joint Commission standards, and Florida CE requirements.

Experience:

• Minimum 5 years of nursing experience, with 3 in psychiatric or crisis settings. Demonstrated leadership and healthcare supervisory experience.
• Experience in crisis stabilization, emergency department, or mobile crisis operations preferred.
• ​Training in trauma-informed leadership, recovery-oriented systems of care,and/or crisis system transformation preferred.
• ​Working knowledge of the history and function of alternatives to traditional emergency psychiatric care preferred.

Certification:

• State of Florida, Department of Health Registered Nurse required. 
• Basic Life Support (BLS) certification required.
• Certification in psychiatric-mental health nursing preferred.

Licensure:

• State of Florida, Department of Health Registered Nurse required.

Registrations:

N/A

Training:

N/A