Manager, Media Operations

Work Model & Compensation Eligibility:

• This role is not eligible for incentive, bonus, or commission-based compensation.

Relocation

• This position is not eligible for relocation assistance.

ABOUT NYC TOURISM + CONVENTIONS

New York City Tourism + Conventions is the official destination marketing organization and convention and visitors bureau for the five boroughs of New York City. Our mission is to invite the world and energize the City, building equitable, sustainable economic prosperity and community through tourism for the mutual benefit of residents, businesses, and visitors.

NYCtourism.com is the official website of New York City, reaching visitors in their trip-planning stages and showcasing everything the City has to offer. The site is also home to key marketing programs including NYC Restaurant Week®, NYC Broadway WeekSM, and more.

POSITION SUMMARY:

The Manager, Media Operations is responsible for the day-to-day execution and management of media activities, with a strong focus on digital media, in support of New York City Tourism + Conventions’ marketing campaigns and member-focused programs, including, but not limited to NYC Restaurant Week and NYC Broadway Week.

This role serves as the primary day-to-day manager of external media agency partners, ensuring timely delivery of approved media plans, accurate performance reporting, and effective coordination with internal stakeholders. The role focuses on campaign execution, agency management, performance monitoring, and budget tracking. Experience in setting KPIs, evaluating campaign performance, generating insights from these data points and disseminating these insights to internal stakeholders will be critical to success in this role.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Media Campaign Execution & Agency Management

• Serve as the primary day-to-day point of contact for external media agency partners, managing deliverables, timelines, reporting, and adherence to approved media plans
• Review agency outputs for quality, accuracy, and alignment with approved plans

Performance Monitoring & Reporting

• Monitor campaign performance against established KPIs
• Prepare regular performance summaries and reports for internal stakeholders
• Support insight development by compiling data, trends, and findings for review by senior leadership

Budget Tracking & Reconciliation

• Track and reconcile media budgets across campaigns and programs
• Ensure spend aligns with approved budgets and flag variances or risks as needed
• Support internal budget reporting and documentation

Cross-Functional Collaboration

• Work closely with internal marketing, digital, project management, and content teams to support integrated campaign execution
• Maintain clear communication, documentation, and timelines to ensure alignment across teams

KNOWLEDGE, SKILLS & ABILITIES

• Bachelor’s Degree, preferably in Marketing or a related field
• 5+ years of experience in media buying, planning, or agency management, either in-house or at an agency
• Experience managing external vendors or agency partners and overseeing execution of media channels including Paid Social, Programmatic Display, OLV, OTT/CTV, Search, Audio,
• Experience with Meta Business Manager, Google Analytics, Microsoft Excel, and/or similar performance dashboards.
• Strong quantitative and analytical skills with a solid understanding of key marketing metrics.
• Strong written and verbal communication skills
• Comfort working with budgets, performance metrics, and reporting
• Ability to distill complex information and communicate it clearly
• Strong collaboration skills and ability to work effectively across internal teams
• Passion for New York City and a commitment to supporting the City’s tourism ecosystem

We offer a competitive benefits package including:

• Hybrid Schedule: 3 days in-office (Tues/Wed required + 1 flex day); Fridays remote.
• Generous Time Off: PTO Bank (personal, sick, and vacation)
• Holidays: up to 12 paid company holidays, plus extended Winter Break.
• Floating Holiday: 1 per year, front-loaded.
• Healthcare: Premium medical, dental, and vision plans, plus HRA.
• Retirement & Development: Retirement savings plan and professional development opportunities.
• Perks: Cell phone credit to subsidize your plan and a monthly commuter allowance.

Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

NYC Tourism + Conventions Commitment to Diversity, Equity, and Inclusion

NYC Tourism + Conventions is an equal opportunity employer and is committed to fostering a diverse, equitable, and inclusive workplace. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any kind.

All qualified applicants will be considered for employment without regard to race, color, creed, religion, national origin, citizenship or immigration status, age, sex, gender, gender identity or expression, sexual orientation, marital or familial status, pregnancy or related conditions, disability, genetic information, military or veteran status, arrest or conviction record, caregiver status, domestic violence victim status, or any other characteristic protected by applicable federal, New York State, or New York City law.

We strongly encourage women, people of color, members of the LGBTQIA+ community, people with disabilities, veterans, and individuals from historically underrepresented communities to apply.

If you need a reasonable accommodation for any part of the application or hiring process due to a disability, medical condition, or other legally protected reason, please contact us at HRCulture@nyctourism.com and let us know the nature of your request.

If you think you might thrive in this environment, we would love to hear from you.

EOE