Logistics Operator (Outbound Returns)

Company Description

For More Open Positions Visit us at:
http://recruiting.woongjininc.com/

Our Mission

WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401(k)
• Paid Sick hours

Job Description

• Download and analyze daily data from the Transportation Management System (TMS)
• Track and trace shipments in transit using carrier web trackers and email communications
• Manually upload Proof of Delivery (POD) documents to the TMS to support carriers as needed
• Validate PODs to ensure they are signed by receivers, correspond to the correct shipments, and are properly transferred from TMS to SAP
• Identify and report deliveries with Over, Short, or Damaged (OSD) notations on PODs to the CSR team
• Summarize and document issues or exceptions within the TMS
• Generate ad-hoc reports and support the monitoring of Customer Service Representative (CSR) Group Key Performance Indicators (KPIs)
• Accurately perform data entry tasks and maintain organized records
• Develop a thorough understanding of internal logistics processes to support carrier education
• Stay current with logistics industry standards and best practices
• Communicate all ongoing issues, exceptions, and concerns to the Team Leader in a timely manner

Pay rate: $25 - $27/hr. (D.O.E)

Qualifications

• Prior experience as a Supply Chain Planner, Specialist, or in the logistics industry is highly preferred
• Proficient in Microsoft Office Suite, especially Excel (including VLOOKUPs and pivot tables) and Outlook
• Strong, clear, and concise communication skills
• Positive attitude with the ability to manage assignments independently
• Ability to thrive in a high-volume environment while maintaining accuracy
• Excellent prioritization skills, able to shift focus to urgent issues without neglecting routine duties
• Quick learner, adaptable to new systems and sudden changes
• Highly organized with strong follow-up abilities
• Detail-oriented with a keen sense of urgency and the ability to escalate issues appropriately
• Capable of building and maintaining professional relationships with customers and carriers
• Bachelor’s Degree / Associate's degree Preferred 

Additional Information

All your information will be kept confidential according to EEO guidelines.

 *** NO C2C ***