Logistics Clerk I

The Logistics Clerk is responsible for supporting warehouse operations by investigating shipping discrepancies, researching retail claims, running operational reports, and maintaining accurate documentation. This role helps ensure shipment accuracy, timely issue resolution, and clear communication between warehouse operations, customer service, transportation, inventory, and leadership teams.

JOB DUTIES:

• Investigate shipping discrepancies, including shortages, overages, mis-shipments, wrong items, damaged product, missing cartons, and shipment documentation issues. 
• Research retail claims by reviewing shipment history, order details, packing records, carrier information, warehouse activity, and supporting documentation. 
• Run daily, weekly, and ad hoc reports related to shipping performance, open discrepancies, claims, order status, inventory issues, and warehouse activity. 
• Review warehouse system transactions to identify root causes of shipping errors or process gaps. 
• Communicate findings clearly to supervisors, managers, customer service, transportation, inventory control, and other internal teams. 
• Maintain accurate records of investigations, claim status, corrective actions, and supporting documentation. 
• Follow up on open discrepancies and claims to ensure timely resolution. 
• Assist with gathering proof of delivery, shipment confirmations, tracking details, photos, packing records, and other evidence needed to resolve claims. 
• Support the review of customer chargebacks, retail compliance claims, and shipment accuracy disputes. 
• Identify recurring discrepancy trends and escalate repeat issues to leadership. 
• Partner with shipping, receiving, inventory, and operations teams to validate physical product movement when needed. 
• Assist with correcting system or documentation issues related to shipments. 
• Support month-end, quarter-end, or peak-volume reporting needs. 
• Maintain confidentiality and accuracy when handling customer, shipment, and business information. 
• Follow company policies, safety rules, and standard operating procedures. 
• Perform other duties as assigned.

YOU MUST HAVE:

• 1+ year of warehouse, shipping, clerical, inventory, customer service, claims, transportation or logistics experience. 
• 1+ year of experience with warehouse management systems, ERP systems, transportation systems, or claims portals. 
• 1+ year of experience running reports and reviewing data in Excel, Google Sheets, or similar tools and basic to advanced computer skills required including email, spreadsheets, reporting tools, and warehouse systems.
• Ability to research issues using multiple systems and sources of information. 
• Ability to read and interpret shipment documents, order information, reports, and transaction history. 

WE VALUE:

• Teamwork and collaboration
• Creativity and Innovation
• Accountability and Respect
• Strong attention to detail and ability to follow written and verbal instructions accurately.
• Good communication and teamwork skills.
• Dependable, safety-minded, quality-focused, and able to work in a fast-paced environment.
• Good problem-solving and investigative skills. 
• Strong written and verbal communication skills. 
• Ability to organize work, prioritize open issues, and meet deadlines. 
• Ability to work independently while keeping leadership informed of critical issues. 
• Ability to identify trends and escalate recurring problems. 
• Strong follow-up skills and sense of ownership. 
• Ability to work professionally with internal departments, carriers, customers, and retail partners. 
• Ability to maintain accuracy in a fast-paced warehouse environment.

PHYSICAL DEMANDS:

• Ability to sit, stand, walk, bend, reach, and move throughout the warehouse as needed.
• Ability to use a computer, keyboard, mouse, scanner, printer, phone, and office equipment for extended periods.
• Ability to occasionally lift up to 40 lbs.
• Ability to work in a warehouse environment with active powered industrial equipment, dock activity, noise, and varying temperatures.
• Ability to access warehouse locations to verify cartons, labels, product, or shipment information when needed.
• Personal protective equipment may be required in designated warehouse areas.

PERSONAL PROTECTION EQUIPMENT REQUIREMENTS

• Steel Toe Shoes, Safety Vest, Harnesses, and Lanyards

WHAT'S IN IT FOR YOU:

Resideo provides employees with a comprehensive benefits package, including life and health insurance, retirement programs with a company match, life assistance program, accidental death and dismemberment insurance, disability insurance, and vacation & holidays.

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