Lock Desk Coordinator, Associate, Mortgage Operations

About This Role

Annaly is seeking a Lock Desk Analyst who will be responsible for supporting daily lock desk operations across delegated and non-delegated channels, ensuring timely, accurate, and compliant pricing support. This role manages lock requests, pipeline cancellations, and pricing exception changes while monitoring dashboards to maintain service-level standards.

The ideal candidate would have 2+ years of experience in the residential mortgage whole loan space.  Candidates should have an understanding of pricing sheets/matrices and underwriting guidelines.

Essential Responsibilities

• Process pipeline requests in accordance with established policies and service-level expectations.
• Monitor Lock Desk dashboards for lock exception and change requests, applying accurate and compliant pricing adjustments as required.
• Oversee new seller onboarding with pricing vendors and maintain seller-specific overlays across multiple systems to ensure pricing accuracy and consistency.
• Manage seller data across our vast network utilizing CRM platform
• Validate pricing and eligibility as part of our purchase process

Qualifications/Requirements

Basic Qualifications

• 2+ years of experience in loan pricing, eligibility and secondary marketing
• Knowledgeable in the loan origination and fulfillment process
• Bachelor’s Degree preferred

Desired Characteristics:

• Ability to manage multiple projects at a time and prioritize accordingly
• Ability to effectively communicate, both written and verbally, with Senior Management regarding the progress and results of projects and initiatives
• Ability to identify material defects and troubleshoot accordingly
• Ability to work effectively under time constraints and in a fast-paced environment

Eligibility Requirements:

• Must be willing to submit to a background investigation
• Must have unrestricted work authorization to work in the United States
• Must be willing to work additional hours as needed to complete deadline driven projects
• Must be willing to work in Dallas, TX on-site four days a week

Annaly is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law.  We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact our Human Resources department.

To learn more about Annaly Capital Management, Inc. please visit https://www.annaly.com | LinkedIn: www.linkedin.com/company/annaly-capital-management

To learn more about and Onslow Bay Financial, Inc., please visit https://www.onslowbayfinancial.com | LinkedIn: www.linkedin.com/company/onslow-bay-financial