IT Operations Manager
Auxilium Health
2 days ago
Full-time
On-site
Oshawa, Ontario, Canada
$85,000 - $110,000 CAD yearly
POSITION: IT Operations Manager
COMPANY: Auxilium Health
LOCATION: Oshawa, Ontario
EMPLOYMENT TYPE: Full-time, Permanent
HOURS WORKED: 37.5 hours / week, Monday-Friday
REPORTING TO: Chief Operating Officer
OVERVIEW:
We are seeking an IT Operations Manager to oversee and improve the day-to-day delivery of IT services across the organization. This role will act as the primary operational liaison between internal teams and our Managed Service Provider (MSP), while also supporting and leading key IT initiatives.
KEY RESPONSIBILITIES:
IT Operations & Team Coordination
Auxilium Health is an equal opportunity employer. We welcome diversity and are committed to creating an inclusive environment for all employees. Accommodations are available on request for candidates taking part in all aspects of the selection process.
COMPANY: Auxilium Health
LOCATION: Oshawa, Ontario
EMPLOYMENT TYPE: Full-time, Permanent
HOURS WORKED: 37.5 hours / week, Monday-Friday
REPORTING TO: Chief Operating Officer
OVERVIEW:
We are seeking an IT Operations Manager to oversee and improve the day-to-day delivery of IT services across the organization. This role will act as the primary operational liaison between internal teams and our Managed Service Provider (MSP), while also supporting and leading key IT initiatives.
KEY RESPONSIBILITIES:
IT Operations & Team Coordination
- Coordinate and manage internal IT staff, including workload distribution and priorities
- Oversee daily IT operations across the organization
- Implement and track KPIs to measure team performance, ticket resolution, and service quality
- Ensure timely resolution of issues and clear visibility into IT activities
- Provide hands-on support when needed for troubleshooting and issue resolution
- And other duties as required
- Act as the primary operational point of contact between the organization and the MSP
- Monitor performance, service levels, and responsiveness of the MSP
- Challenge recommendations when needed to ensure cost-effectiveness and alignment with business needs
- Identify opportunities to optimize vendor usage and support potential future transitions if required
- Support and lead key IT initiatives, including ongoing and future projects
- Coordinate stakeholders, timelines, and deliverables across internal teams and vendors
- Lead projects independently within the first 3 months
- Ensure projects are delivered with minimal disruption to business operations
- Establish and improve IT processes, including ticketing workflows, escalation paths, and documentation
- Bring structure and consistency to IT operations and communication
- Identify inefficiencies and recommend practical improvements, and oversee implementation
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Working knowledge of:
- Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, etc.)
- Google Workspace
- Ticketing systems
- Comfortable being hands-on when needed to support troubleshooting and implementation
- VoIP experience, including setup and troubleshooting
- Solid understanding of computer architecture and networking, including Hyper-V, VMware vSphere (ESXi and vCenter), and related infrastructure
- Highly organized and process-driven
- Assertive and confident in managing vendors
- Strong communication skills across technical and non-technical stakeholders
- Ability to manage multiple priorities and follow through to completion
- Relationship-oriented with a collaborative approach
REQUIREMENTS:
- Bachelor’s Degree or Advanced Diploma in Information Technology, Computer Science, or a related field, or equivalent hands-on experience
- 3-5+ years of progressive experience in IT
- At least 1 year of experience in a supervisory capacity
- Experience overseeing IT operations and supporting team direction in a fast-paced environment
- Strong working knowledge of Microsoft environments and core IT infrastructure
- Microsoft certifications (e.g., Microsoft 365, Azure)
- CompTIA Security+ or Network+
- ITIL Foundation certification
- Exposure to or certification in AI/automation tools, with the ability to identify opportunities to improve IT efficiency
WORKING CONDITIONS:
- Office environment, primarily sitting at a desk working on a computer.
- Ability to lift and carry equipment weighing 25-50 lbs.
- Occasional travel may be required for off-site support or project work.
OUR RECRUITMENT PROCESS:
- Application and Questionnaire - Candidates submit an application and complete the initial questionnaire.
- Pre-Screen Video Interview - Qualified candidates will be invited within one week to complete a short one-way video pre-screen.
- In-Person Interview - Shortlisted candidates will be invited to attend an in-person interview at our head office.
- Offer and Background Check - The successful candidate will be offered the position, pending a criminal background check and references.
Auxilium Health is an equal opportunity employer. We welcome diversity and are committed to creating an inclusive environment for all employees. Accommodations are available on request for candidates taking part in all aspects of the selection process.