IT Operations Engineer

JOB DESCRIPTION:
 

The VVIP Tech Support role is dedicated to delivering exceptional, personalized technology support to executive leadership and high-profile clients. This position ensures seamless operation of all technology systems, providing proactive solutions and rapid response to maintain an uninterrupted user experience. The role requires discretion, professionalism, and a commitment to excellence in every interaction.

RESPONSIBILITIES:
 

Core Responsibilities:

• Executive-Level Support:
  Provide white-glove technical assistance to VVIPs, including troubleshooting, configuration, and optimization of hardware, software, mobile devices, and collaboration tools.
• Proactive Technology Management:
  Monitor and maintain systems to prevent disruptions. Anticipate technology needs and implement solutions before issues arise.
• Rapid Issue Resolution:
  Diagnose and resolve complex technical problems across hardware, software, and connectivity with minimal downtime.
• Confidentiality & Security:
  Ensure strict adherence to data privacy and security protocols when handling sensitive information.
• Personalized Technology Consulting:
  Advise executives on emerging technologies, upgrades, and optimizations tailored to their workflows and preferences.
• Disaster Recovery & Continuity:
  Participate in planning and execution of business continuity and disaster recovery strategies for executive systems.
• Documentation & Training:
  Maintain clear documentation of configurations and processes. Provide discreet training and guidance to VVIPs as needed.

Technical Expertise Required:

• Advanced knowledge of Microsoft ecosystems (Windows Server, Exchange, O365).
• Proficiency in mobile device management (iOS, Android) and remote access technologies.
• Strong understanding of networking, voice systems, and security protocols.
• Experience with backup solutions, anti-virus/anti-spam tools, and performance tuning.
• Other duties may be assigned.

Key Attributes:

• Exceptional communication and interpersonal skills.
• Ability to work under pressure with urgency and precision.
• High level of discretion and professionalism.
• Strong problem-solving and analytical skills.

SKILLS, EDUCATION, AND EXPERIENCE:

• Education:
  Bachelor’s Degree in a computer-related field preferred (or equivalent professional experience).
• Experience:
  • 5+ years of progressive IT support experience, with at least 2+ years in executive or VIP technology support.
  • Proven expertise in Ethernet network environments, enterprise-grade peripherals, and advanced troubleshooting.
  • Hands-on experience with server platforms (HP/Compaq, Dell, or equivalent), including deployment and monitoring tools.
  • Strong background in Microsoft ecosystems (Windows Server, Exchange, O365) and mobile device management (iOS, Android).
  • Familiarity with cloud technologies, remote access solutions, and collaboration platforms.
• Technical Skills:
  • Deep understanding of TCP/IP, DHCP, DNS, WINS, and network security principles.
  • Proficiency in endpoint security, backup solutions, and disaster recovery planning.
• Soft Skills & Attributes:
  • Exceptional communication skills (verbal and written) with the ability to interact confidently with senior executives.
  • Strong analytical and problem-solving skills with a proactive mindset.
  • Project management experience for technology rollouts and upgrades.
  • High level of discretion and professionalism when handling sensitive information.
  • Ability to work independently and as part of a team in a fast-paced, high-pressure environment.
• Other Requirements:
  • Must be available for on-site support 5 days a week and flexible for after-hours or on-call needs.
  • Commitment to delivering white-glove service and maintaining a premium user experience. 

Salary: $95,000 - $105,000
The expected base salary for this position ranges from $95,000 to $105,000.  The actual base salary will be determined on an individualized basis taking into account a wide range of factors including, but not limited to, relevant skills, experience, education, and, where applicable, licenses or certifications held.  In addition to base salary and a competitive benefits package, this position may be eligible for additional types of compensation including discretionary bonuses and other short- and long-term incentives (e.g., deferred cash, equity, etc.).

Working Conditions: Normal working conditions with the absence of disagreeable elements.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.

Newmark is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.