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IT NOC/Batch Operations, Experienced

Blue Shield of California
3 days ago
Full-time
On-site
El Dorado, Arkansas, United States
Description

Your Role​ 

 

The ​ Command Control Center (BSOC) team ​ is responsible for executing and monitoring batch operations and Technology Operations Center (TOC) events to assure successful execution and completion within required timelines​. The Batch / TOC Operator will report to the ​ Manager, Technical Engineering ​. In this role you will ​provide L1 support for BSOC Operations and in general, work with other operations teams to ensure batch and enterprise applications are operating efficiently and drive continuous improvement. You will resolve incidents with support of L2 and L3 teams and drive problem management to ensure incidents do not recur and develop solutions that improve business outcomes for BSOC Operations​. 



Responsibilities

Your Work 

​ 

​In this role, you will:​ 

 

  • Execute and monitor batch operations and network operations center (NOC) events to assure successful execution and completion within required timelines 

  • Provide technical direction and proactive solutions to ensure optimal performance of batch schedule and ensure compliance with batch window 

  • Provide secondary level of support, analysis, troubleshooting, and triage to resolve batch operations and/or NOC events 

  • Develop and continually refine NOC documentation and other enterprise monitoring policies and ensure NOC tools can meet requirements 

  • Collaborate with business and IT teams to translate requirements/requests into design and implementation of updates or additions to batch schedule or NOC events 

  • Monitor batch jobs, application health, and system alerts using enterprise monitoring tools (e.g., BigPanda, Dynatrace, Splunk, SolarWinds and Tidal).
  • Ensure batch jobs complete successfully within defined SLAs and business timeframes.
  • Identify failed, delayed, or abnormal job executions and take corrective action.
  • Monitor application logs, dashboards, and metrics to detect performance or availability issues.
  • Respond to alerts and incidents according to defined operational procedures and escalation paths.
  • Escalate complex issues to application development, infrastructure, or vendor support teams.
  • Identify recurring issues and recommend automation or process improvements.
  • Assist in improving alert quality to reduce noise and increase actionable alerts.


Qualifications

Your Knowledge and Experience​ 

 

  • Requires a bachelor’s degree or equivalent experience 

  • Requires at least 2 years of prior relevant experience 

  • Prefer 1 year of experience with an enterprise job scheduler and/or network operations or monitoring role​ 

  • Proficiency with monitoring tools like BigPanda, Dynatrace, Solarwinds, and Splunk is preferred 

  • Requires ability to work scheduled shift - Specifically, Tuesdays – Saturdays from 3 pm to 11 pm PST.

  • Proficiency with MS Office applications, Service Marketplace, and reporting or dashboarding tools.

  • Strong analytical skills with the ability to troubleshoot and resolve complex technical issues. 

  • Experience with cloud services, automation, and scripting with Bash, PowerShell, or Python is preferred

 

Hybrid

This role requires employees to be in - office based on our hybrid workplace model, balancing purposeful in - person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.

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