Internship - Front Office Operations

Internship with Massanutten Resort

Job Summary

The Front Office Operations Associate position serves as the primary point of contact for the Resort’s onsite and offsite guests. The Associate strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position greets arriving guests and assists with check-in/check-out procedures, answers phone inquiries, provides accommodation and amenity information, curates vacation itineraries, and offers recommendations for local attractions. Ideal candidates are problem-solvers and possess a friendly disposition with a desire to serve others.

Customer service skills

Problem-solving skills

General computer skills

Preferred

Prior customer service/guest relations experience

Previous hotel/resort work experience

Typical Schedule

Days:

Rotating, including weekends

Hours:

Varies, including evenings

Core Responsibilities

• Serve as the primary point of contact for Resort guests
• Assist with check-in/check-out procedures
• Plan and reserve vacation itineraries
• Respond to phone, chat, and email inquiries
• Other duties as assigned by management

For more information, please contact Mary Turner at 540.417.2235.